Crystal Inn Suites & Spas

Clean

Busy street

Nothing

I had to check out earlier due to a family emergency, I made reservations for a week stay. I stayed for 3days and had to leave, spoke with the manager about my situation. I was told to call Booking.com and they will send us a email to confirm and the manager decline the email. The room was a smoking room which I asked for, but the box spring on the bed had brown stains on the side the mattress had 5 to 6 mattress covers on it. This bed scared the hell out of me. I purchased some plastic and covered the whole bed then placed my sheet and blanket. The wood stand that held the mini refrigerator was rotted, the toilet in the bathroom literally moved from side to side. I requested another room was told they were booked up due Kanye West Concert, had to wait 2 days to hopefully get a okay room. I spent a little over $1000 this was the worst hotel I've been in. The house keeper was nice. That manager didn't have to lie, when I asked if I would get some of my money back he could've just said no, but he said I would it's not a problem. People if you going to run a business tell your customers the truth. Honestly I believe you should be able to view the room before you pay. These hotels/motels using pictures when the first opened. They know them damn rooms don't look like that picture no more. So, forget I didn't get any money back. Let's keep it 💯 I would never come here again this place needs NEW FUNITURE!!!! This is not healthy

Value destination

Dusty, sheets with holes, stains on walls. Appliances were dirty not hotel standards at all. Andthe most important thing is there was a roach when I can in crawling around.

Peace of mind the quietness

Hot water didn't turn on very hot