Le Faucigny - Hotel de Charme & SPA

the bed was comfortable

Room advertised A/C but it does not have ac and I arrived during a heat wave. Also lots of construction happening and a music fest was happening right outside my door so no sleep. the room was unimpressive and old. Needs lots of updates

Lobby and balcony were nice

Decoration is quite tired. Loud music from nearby bars until early morning. Too hot to sleep, fan provided was ineffective to keep cool. Beds are small. Bathroom very compact.

Location and staff

Location.

No lift

Buffet du petit déjeuner avec de bons produits frais. Il ne manque rien. ¨Pains frais et variés, viennoiseries savoureuses. De bonnes confitures. C'etait très bien!

Location is decent but far from the main bus station.

We paid €60 to store two bags — more expensive than every other option nearby — while we completed a multi-day hike. When we returned to collect them, the staff member simply walked us into the storage room and told us to grab our luggage without checking our tickets or verifying any tags. We could have walked out with anyone’s belongings. There was no security process whatsoever. We had a second booking for after the hike, but returned early due to an injury in our group. We explained the situation in person at the front desk — with the injured party visibly present — and asked whether we could cancel our remaining night without penalty given the circumstances. Staff directed us to submit the request through Booking.com and said they would consider it. It was denied almost immediately. For context, every single mountain refuge along our route waived their cancellation fees without hesitation. A €50-a-night mountain hut showed more goodwill than this hotel. Like most hotels in Chamonix, there is no air conditioning — fair enough. What is not fair is being assigned a room where the ceiling slopes so severely that half the room is unusable, with no openable windows. The provided fan is decorative at best. We spent the night in a hot, airless box.

The receptionist was nice and changed our room upon request, but it didn't save the stay.

Thick dust, coffee stains, towels smelling of vinegar, and zero water pressure. The bathroom floor was so dirty a dropped towel turned black. ​The first room felt unsafe for two women due to a creepy mezzanine with a steep ladder, and it was suffocatingly hot. The second room was still dirty. Paper-thin walls (you hear everything) plus loud noise from 6 AM due to a nearby construction site and warehouse. The breakfast area is so tiny you sit basically on top of strangers.

Everything the staff were so friendly. They cleaned my room and left a smiley face on my bed. Really made me smile.