Sagara Beach Resort

Great hotel, good food, right next to the beach. Not suitable for anybody with mobility issues due to the number of steps to be climbed, but worth it for the view!

Although the website advertised that rooms were equipped with fridge, hairdryer, kettle and iron non were present. The website did not mention the steep climb from the beach to the hotel nor the five ramps and ten steps up to the room. There were also two flights of steps to the restaurant and a further four to reception. Not good if you have a bad knee! WiFi was only available in reception and did not often work. Staff were not very helpful. Breakfast was included but only ate there twice, coffee was luke warm, toast not fresh although eggs were cooked to order. Preferred to eat on the beach and pay. Bathroom was grubby although the room in general was clean. The main problem was the level of noise. Unable to sleep with the air conditioning on as it was very noisy. Other guests were making a lot of noise late at night, banging doors, phones ringing, running in the corridor and talking very loudly, up to and after midnight. I twice had to complain to reception and although the noise stopped after that it was not for about fifteen to twenty minutes. The staff coming at around seven am also showed no consideration to guests, talking loudly, slamming doors and making no effort to be quiet.

We booked the Sagara based partly because of the Expedia room description and partly on the hotels website photos etc. We booked a non sea view room as our experience is that sea view rooms can have the sun on them all day resulting in having to keep blinds closed etc. We expected the non sea view room to be of the same quality as the rooms shown on the website. However, it was located in a different block to the main hotel, down a long flight of steps and lacked most of the facilities that were described. There was no refrigerator, mini bar, tea/coffee facilities as in the room description. The room was also quite small and tired and although "cleaned" each day it was quite dusty/dirty and the bathroom was a disgrace with only a cold tap on the sink and mould all round the bath. Breakfast was ok with a choice of eggs, toast, jam, a number of curry dishes, fresh fruit, tea, coffee and juice. We ate in on one night and had a very nice meal. On the whole staff were reasonably friendly although it was the only hotel where we were not asked if we had enjoyed our stay when checking out. The hotel is in a good location with a back entrance only a couple of hundred metres from the beach. The front entrance has a number of shops and taxis/tuk tuks close by.

The Sagara Beach is located about 5 minute's walk uphill from the beach so is very convenient. We had the highest rated room with a sea view and it was worth the extra money.The balcony and room were huge. The bed was really comfy and the shower room was also good.Big fridge in room too. Wi fi worked well in the reception area.

We have never experienced such terrible experience ever on a family holiday. The staff was not courteous. We were charged heavily for rooms but the ones provided were below basic that had yelow coloured water flowing. It was a clear case of cheating and fraud. When we were checking out of the hotel and asked for a proper bill ( Taxable invoice), the staff at the reception did not even knew how to print a taxable invoice and were trying to give us a simple excel printed bill. They finally after 2 hours gave us a bill that clearly mentioned the room rates were less than half of what we were charged. The balance amount they printed in the invoice as plan amount ( obvious of the fact that the rooms were over charged). Not only it is a cheating with us but we have lost hope both in Hotels.com and Expedia who were their booking partners.

The view from the room was stunning. The room was spacious and very clean. Staff were kind, very helpful and friendly. Enjoyed the delicious toasted sandwiches!

Good taxi driver that we booked to take us on a tour for 4 days from this hotel. Friendly reception service. Good food.

Hotel is located just at light house beach. Hotel is good with ample space. Stay in premium room not in standard room.Premium room is very very spacious and big. Food is not so good. Staff is quite casual except the hotel manager who is very good. Overall a nice three star property close to beach.

It was pleasant.

i expected much more from the hotel in terms of service and quality of food. Room was not the best. location was good but staff not helpful at all.