ARTOTEL Suites Bianti Yogyakarta

The staff are very friendly and helpful, as always expected of Indonesian customary. The room is clean and comfortable, although the hallway and inside of the room can do with a bit more freshen up/renovations. Location is quite strategic close to the city centre. Breakfast spread is amazing with lots of local food options. In house spa service is also great with good service. Overall we enjoyed our stay.

My stay at the hotel was okay

My stay at the hotel was okay

Excellent service and hotel location

The hotel looks tired, the furniture is stained as well as the carpet, the restaurant’s furniture is old and dirty. Not the best location, better to be at the Malioboro quarters. Staff very friendly and helpful.

Thank you for a wonderful stay . A beautiful hotel and the staff are amazing . We enjoyed so much . Very luxurious

From the moment we checked-in, the services were outstanding. They made the experience very personal. We love the room, it was clean, spacious and beautifully decorated. The hotel smells amazing too! Very lovely. Love the food at breakfast, the options are endless. The location is also very central. Easy to reach and go around. We would definitely return if we’re in Yogya and recommend the hotel to our friends and family.

Everything was great!! All staff were always very kind with their high hospitality. I really enjoyed this stay.

Absolutely terrible room (4 rooms actually.) After arriving and entering the room I was stunned. I had to actally think about what was happening, take stock and make a quick decision to contact the front desk and tell them NO WAY! I then called my friend in the next room and he was in agreement, there would be no way we would be staying the 4 nights booked in these hotel rooms. The manage came up and asked what was wrong and I opened up the curtains and began to point out issue after issue. The head board was stained, the carpet stained, wallpaper peeling, worn furniture, exposed wire in the bathroom above the shower, dusty furniture, bad paint, old bathroom,,, etc,etc,etc. I have traveled quite a bit in SE Asia and Europe and the United States and the only other experience I can liken these rooms to were nasty motels along highways of the United States, worse! We were shown two other rooms but the same result. I was Not going to stay there, no way, Not for the money I paid, it was not a fair deal. This is where the customer service came into play. The manager, I wish I knew her name, she was the day manager on Monday October 16th, the day I checked in worked so hard to help us out and it finally came down to me telling them, "you need to get me into another hotel period." I was not the friendliest at that moment and at every point where I would have told me to go take a walk, she handled herself with dignity and compassion and never lost her cool. She got us another booking.

Was a great experience in general. Staff were all so professional, attentive and always friendly. Everybody cared about us as guests. Breakfast was wonderful and many food choices. Room was cleaned every day and was comfortable. Definitely recommend this hotel for long or short stay and will stay here again.