Matsumoto Marunouchi Hotel

フタッフが美人で親切

特に無し

国宝松本城の丸の内に建つ特別感のあるホテルでゆったりと過ごすことが出来ました！

無し

1.Close to the castle and city center. 2. The bed was big and good.

1. There was a bleeping sound from outside. The whole stay. I think it was the traffic lights. 2. Check in was bad. We had to send a copy of our passports to their email. Very bad to do this with such documents. They have to change the procedures and buy a copier. 3. Bed against the wall is difficult for the person who sleeps there, to go to the bathroom in the night. 4. Price rate was too high.

お掃除が行き届いていた

レストランが2日間とも休みで外に食べに行かないといけなかった。

location

A bit old

The location is great. The room was clean and spacious and well appointed .The staff at breakfast were really nice.

The parking arrangements could be explained better. It is off site and a walk from the hotel. They hand you a basic map and you basically have to get on with it. The front desk staff are borderline hostile. The lack of any porter or any help with luggage was something I’ve not experienced in Japan. Two front of desk clerks watched my wife struggle with 4 suitcases. Not offering any help, just stood and watched her. I was fetching the car from the offsite parking at the time. For everything else at this hotel that’s is what I will remember most. They stood and watched a five foot tall woman drag four large suitcases across the floor and did nothing to help. I’ve been coming to Japan for 10 years and I don’t recall ever experiencing that from a hotel. Very disappointing

立地だけは良かったが2度目の利用は厳しいと感じた。

部屋も狭く、ベッドもクイーンサイズでは無くダブルサイズ程度。室内空気清浄機が黒色のせいか埃が積もっているのが目立ち使用する気になれなかった。 ヘアドライヤーの持ち手がベタベタしており使用を躊躇った。何よりフロントの方の説明下手にも困惑。