Muthu Sovereign Suites & Spa, Limuru Road, Nairobi

We stayed in the courtyard rooms which you could tell were recently renovated to a high standard. the bed was comfy, the shower was hot and pressure was great. The grounds are beautiful and you could tell that there is a lot of history that the building holds. the staff were very friendly and helpful especially the day staff who were always on hand to help with any queries we had.

Whilst the rooms were recently redone, the window blinds were shorter/smaller than the window size. this meant that even when the blinds were closed, someone from outside could still see inside and light was coming in to the room. The layout of the room meant that this issue meant that we had no privacy. their remedy was to put additional towels on the windows, whilst this is a temporary solution, I found out that this was a common complaint from previous guests which meant that this had been an ongoing issue that the hotel clearly knew about. Another thing that was not great was the service, as much as the staff were great and pleasant, the service was quite slow. on the two occasions that we ordered an evening meal, it took an hour, on the first night we thought it was because it was room service so the next day we dined in and it was just as slow. unfortunately, the last evening meal also gave us food poisoning which we did inform the staff. the breakfast times said from 7 but when we go there at 7, nothing was ready. you would need to get there at around 8 for you to see that the breakfast bar was ready. If you have an early morning and you are pressed for time please factor this in. we were attending weddings on each of the days of our stay and waiting for the breakfast service did take a significant chunk of time of our morning. it looked at though they were short staffed and stretched as it was always the same members of staff dealing with several requests at the same time from several guests.

The Breakfast was average, the dinner was great and the ambiance was excellent. The place is classic, and they could use better Christmas decorations.

Response time by the staff on food order was delayed

It was amazing. Had excellent staff. The was one specific one. The rental manager. Prawan. He quite intentional in ensuring we felt at home. He personally carried our largage to the taxi. Amazing environment.

The bed was comfortable and the toiletries all well replenished.

Nothing

The breakfast is perfect and well presented

All was good