Skistar Lodge Trysil

I liked the spa.

I was one out of 3 guests in total, but was disappointed that the restaurants were closed (aside from one burger type place), and also the there were no breakfast buffet. Although you could choose from 3 alternatives, and the chef was a really nice guy, I felt it lacking. For breakfast I asked for some mayonnaise, but they said they did not have any. I thought mayo is regarded as a staple, but apparently not so. I did get some mayo for my burger at dinner, and they charged 35,- extra for that of course. Ketchup was free! Also no fresh juice, but some old fruit laying around in a basket. Since the place was semi-closed down, I could not get a fresh cup of coffee other than from the consentrat-machine at breakfast. Further, it's a place which is operated by a robot i think. In the spa for example, where I was by myself, the hot tub would start every 5 minute and make a lot of noise, as everything is automated. It was a bit funny to watch and imagine that an algorithm was basically running the place. I jumped the first few times, trying to relax reading a book. I tried to bring cup of tea into the spa, but was not allowed. I guess I look young so they felt they needed to treat me as a child. I also asked for a robe, but that was 100,- nok extra of course (the spa is also not included). Being the only guest at the hotel I was allowed to stay at the SPA for more than 1 1/2 hours which is the normal limit. I guess I should be grateful, but it felt a bit unnecessary to let me know this, being basically the only guest it should have been easy to make me feel a bit special. Room: the light in the hallway did not work, and the chromecast was not possible to connect to. There's loud music everywhere; in the SPA; at breakfast, and in the reading area. The placed is rigged for 1000 skiing guest, and not for a person trying to have a relaxing quiet few days. The staff did turn down the music when asked, but it feels tiresome to have to request stuff all the time,

Vi ble oppriktig skuffet over frokosten da vi så for oss en typisk hotell buffet frokost. Dette var altså ikke tilfellet. Brødskivene var tørre, osten var svett og agurken var delvis inntørket. Savnet å kunne velge hva jeg vil spise selv. Varmrettmenyen sto ikke til vår forventning ved et hotell besøk.

Frokosten

lieliska vieta aktīvai atpūtai kalnos

avarus, spa, vaated,

hommikusöögil veidi jahedavõitu

Beliggenhed, flot hotel

Det kiksede med booking af ekstra overnatning, jeg var lovet at det var i orden, men da jeg ringede dagen efter viste det sig at receptionisten havde booket i et forkert navn!!!!

As an overall review of the hotel and ski area: Pros: - Overall an enjoyable holiday, spending time with family. - Polite staff at the hotel. - Clean and adequate accomodation, on par with other ski resorts. - Good facilities (but will come back to that). - Great ski location for beginners. Some nice easy runs to get started! Cons: - As a ski area (appreciate not hotel related), the lift infrastructure is very much in need of an update; very old chair lifts and predominantly button lifts, some which are very steep. However, the cost of the lift pass is on par with a resort like Cervinia (Italy's flagship ski resort). - The hotel has all of the ingredients to make it great, however, it let's itself down, reasons below: 1) You have to book everything. It removes any element of spontaneity and in some cases, e.g spa, book well in advance, and by this I mean before you even arrive! If you don't, you can't get in. 2) You have to pay for the spa/pool. For a hotel such as this, I would expect not to have to pay for a session, but you do and it's not particularly cheap (when you can make a booking). 3) You have to pay for a ski locker?! Never seen this before. 4) The hotel often feels short staffed. We waited every evening at the bar in the lounge for someone to turn up to serve. 5) The hotel is quite isolated. There are no other real options for evening restaurants if you don't have a car, so you are quite restricted. In a nutshell, great holiday, but the Ski Star Lodge feels very commericalised. More about profitability / paying for everything than customer experience and thus there is room for improvement. It's a shame as it could be amazing, instead it is mediocre.

The best experience, wouldn’t stay anywhere else !

Good breakfast. Excellent location in Trysil (ski in- ski out).

When cleaning came, we said that they should come later, but they never dig, even after speaking to reception about this.