Roomo Transamerica SP GeorgeV Itaim Bibi

Conforto e localização

Manutenção irregular Coisas muito velhas

não teve cafe da manha

No apto que ocupamos(1301),a roupa de banho deixa a desejar, toalhas de banho muito velhas. O banheiro precisa de um trato. Muito sujo, com mofo nos rejuntes. Aparencia bem desagradável. A iluminação tb não está funcionando direito.Pontos que não acendem. Falta janelas anti ruído. Muito barulho da rua ao ir dormir Atendimento na Recepção muito bom.

Localização ótima, prédio com excelente infraestrutura.

Esse quarto que peguei em específico está muito mal conservado, e faltam utensílios básicos na cozinha. O pior é que o ar condicionado do quarto estava fazendo um barulho ensurdecedor, e a manutenção só poderia ir no dia seguinte. Impossível dormir. E esse é uma falha de cuidado e checagem do quarto.

Localização ótima

Banheiro com blindex com defeito, porta nao fechava, banheiro bem antigo,

DE NADA.

nao gostei de nada...nao recomendo...check in complicado...perderam minha reserva...nao pude deixar as malas na portaria...quarto sujo...porta nao trancava...dormi de porta aberta todos os dias...sai para minhas reunioes com a porta aberta correndo risco de alguem entrar e roubar meus pertences...a propria portaria disse que esse quarto 1306 ja apresentava esse problema na porta ha dias e nao foi tomada uma providencia...sinceramente me sinto lesado por pagar tao caro e ter tido tanto stress com essa acomodacao que de bom so tem a localizacao...suja e com fungos no banheiro...NAO RECOMENDO!

When I stayed here Dec 4-8, I wrote a detailed review asking Roomo Atlantica to make some improvements in the check in process, some daily needs in the room like, paper towels, napkins, dish towels , etc. The only thing that was better was the check in process by having a room available to me when I arrived. They still asked for my passport, DOB, email address, selfie, etc 3 times thru WhatsApp. Still can’t understand why. 😳. During this stay Feb 19-24, there were still no napkins, paper towels, dish towels, nor sufficient toilet paper. Also, the Claro TV would not work. After my December stay, I also asked management of Roomo Atlantica to call me to discuss the much needed improvements needed, but did not receive a call. I am asking once again for a call to discuss this.

The location is really good. The persons in the hotel are very kind.

I spent 2.5hrs in the reception because, even though I made my pre-checkin with more than 10 days prior my arrival the FORGOT to leave the key and didn't answer in their "24hr wa". Once I entered I had no water in the bath, and once i had, the shower was so dirty I had to wait for the falling water to "clean it" a little bit. I never had Wifi during the 2 weeks I stayed, so I had to keep connected in the neighbor's account. They didn't tell me that if you need your room the be clean you have to pay a very expensive service (each day you want it to be clean). Once I paid, they were very rude when I sent my receipt as they don't pay attention to the details in what they are reading (even though I wrote in Portugues). The checkout was not friendly at all, they had a wrong reserve number and they were really rude even though it was their mistake. The receipt they sent me was on my name and said they couldn't send it on my company's name. I WOULD NEVER STAY THERE AGAIN!

I paid for an extra day so l can arrive early. They took 2 hours to check us in and l had to wait to 3. I pre checked like they told me to and it didn’t help. They didn’t want to refund the day l lost. Also no towel changes. Terrible service