Relais&Châteaux Spa-Hotel Jagdhof

Grote luxe kamer van alle gemakken voorzien. Supergoede bedden en uitstekende douche, heerlijk ontbijt buffet. Vriendelijk personeel.

Het spa gedeelte vond ik iets tegenvallen. Veel stoomcabines maar weinig echte sauna’s.

Not that much.

The attitude of the owners was simply unacceptable. Christina Pfurtscheller shouted at my wife right in front of the reception desk. She was aggressive, strange, and humiliating, even claiming that she’s “the queen of the hotel.” The implication was that we were her subjects and she could do whatever she wanted. One of the receptionists showed the same terribly unfriendly attitude. This all happened after we complained about misleading information regarding our room. We had booked a room that, in one diagram, appeared to have two toilets. In reality, it had only one toilet and a separate bidet, located at the other end of the room. This made no sense and caused a real problem for us, as we needed the second toilet for our daughter. We were with some friends who also had unpleasant incidents with the staff. One of the ladies from the spa raised her voice about some irrelevant topic, which was both unprofessional and upsetting. At that point we wanted to leave, but since our friends had driven a long way from outside Austria to get there, we decided to finish our stay at Jagdhof. The food has also gone downhill compared to last summer (2024). The previous chef left, and now the kitchen is run by someone new. Unfortunately, the food was poor overall, with some dishes even inedible. On top of that, cleanliness was an issue. The sink had yellow stains, there was mold in the shower cabin, and the toilet had urine marks on it. Finally, some of the waiters provided awkward service, without even a smile. The treatment we received made our holiday a very unpleasant one. Never before have we been verbally abused in a hotel—let alone in a 5-star property that belongs to Relais & Châteaux.

Un séjour d’exception, sublimé par un personnel aux petits soins ! La vue est tout simplement splendide, le spa nous a laissé un souvenir inoubliable, et le restaurant est d’une qualité remarquable. Chaque attention était délicate et chaleureuse. Après 4 jours sur place, nous rêvons déjà d’y retourner. Adrien

Second time at this hotel as we returned following our first visit in 2024. Loved the hotel then and loved it even more this time. Amazing spa, incredible food, and a great location in the valley. We got a bigger room than expected which was fantastic. Just a amazing hotel. Staff are really great as well.

My only little request would be for some more modern weights in the gym 😂 But sometimes it's good to use an old school iron bar every now and again lol.

The attentiveness of the staff was second to none - nothing was too much trouble. The facilities & range of services was also excellent. Big rooms with gorgeous views. Breakfast was divine with the best scrambled eggs we've ever tasted. Would definitely re-visit for longer - 100%.

Everything was spot on.

The property itself was stunning and the employees were all very keen to help. The spa was amazing.

Gorgeous property, beautiful town, rooms immaculate and comfortable, spa service was great. Pool and spa facilities were beautiful. food outstanding.