Canyon Cove Hotel and Spa

I like the set-up of the room that we booked which has an extra bed.

Building us old.

big room

beach so dirty, the towels are not enough, the room bathrooms are old

Fire dance at 8pm. The hotel is old but still good for day tour. They have a large swimming pool (not heated) but tends to get crowded in the afternoon.

Long Waiting Time during Check-in and Check-out - average waiting time is 30mins as there's always a long line. For us, checking out took almost an hour because they told us there is a missing face towel. I asked them to double-check as we didn't take any. I went with them in the room to search. The hotel manager who came with me found it was mixed with our used towels. Insufficient Towels - no available towels by the pool. After swimming (10am), we tried to exchange our towel cards but there was no available anymore. Insufficient Toiletries - We booked a family suite for 4 adults but the towels and toiletries in our room were setup for 2 adults only. I requested them to add and they complied immediately. Inconvenient Adjoining Door - at 12:30am we were chit chatting in the living room of our suite. Hotel manager knocked on our door explaining that they received complaints from the adjoined room complaining that we were noisy. We were not yelling or anything of that sort but due to the adjoining door, small noise can be heard easily to the other room. We told the manager that we were not noisy. After a minute, hotel staff knocked on our door giving us their so called 'final warning'. I found this unfair and inconvenient as it's not our fault that there is an adjoining door in our suite. Went to the lobby and talked to the manager by the name of 'Arvin'. I requested to move us to another room without adjoining door. He admitted that we were not noisy as he cannot hear us talking from the main door but there was no other available suite so he said to just keep our voice down and if he receives a complaint again from our neighbor, he would just move them to other room. He did this unwillingly. This guy needs more training. Not aligned hotel policy - booking.com mentions below 18 years old are considered children in this hotel.

It was right by the beach, so it was easy access.

My room had a bad odour in it, and the bed made a loud noise when you moved around, always waking us up. Also the breakfast was cold in the morning. Also, their description on their website matched anything that was there. It's very misleading. We did enjoy it in the end, but it has the potential to be a better place

The Beach is great

The bathroom had lot of problems , the Shower was partly not working . The water flow was weak , the doors to the balcony was jammed and hard to close as the Frame was bent. The Maintanace was called many times only to come when the manager was contacted by me.

The pool, amenities, food, and accomodation.

The location which needs to hire a overpriced tricycle and the long lines and waiting time for the check in, breakfast buffet and check out.

I liked swimming ocean and pool. I like buffet breakfast and my room view.

The aircon was put over the tv and it leaked water to the point I had move the tv so it not short out. The shower in room had no place to put the soap while you showered.