Lake Elmenteita Serena Camp

The staff were excellent, right from the reception to the dining rooms. Dennis, Patrick, Simon (housekeeping) and Dorothy were amazing. The meals were also good.

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Stay overall was great. Food menu could be a lot better in terms of variety and accomodative of different diet types and preferences for protein et al.

Amazing location on the edge of Soysambu conservancy, with wildlife (literally) steps away. Lovely safari tents. Meals were first rate. Staff were incredible: special shoutouts for dining server Dennis (always smiling), room steward Matthew (going the extra mile, cleaning our shoes!,) and naturalist Denge (fantastic nature walk).

The property location is stunning, with flamingos visibile from the communal areas, and the suite of rooms was amazing too. Staff provided exceptional customer service and took really good care of the two senior citizens in our group. We were given rooms close to the dining area which was much appreciated. When the staff realised the limited mobility of my mother, they made provisions for our car to come in through a different entrance so that she did not have to walk up and down to the main car park as the pathway was a bit steep for her - and this was very much appreciated. We were also provided with a delicious packed breakfast which we all enjoyed.

While we enjoyed the incredible hospitality and customer service, we were rather dismayed to discover that our guide could not stay at Lake Elmenteita Serena Lodge during our stay as there is no accommodation provided for them. Had we known this, we would have stayed elsewhere. This was the only lodge in Kenya where we faced such an issue. Since our party included two senior citizens, both suffering from mobility and health issues, it caused them a great deal of stress that our guide would not be around should any emergency arise. Guides provide an essential service for the country’s tourism industry, as without them we would not be able travel around the country or bring business to hotel groups such as Serena. I raised this issue with Serena's management following my stay and they have assured me that if given advance notice, they will provide accomadation for guides. Hence, I would request Serena's management to provide accommodation to all guides/drivers at Serena’s various lodges as it makes life a lot easier for parties such as us.

The property location is stunning, with flamingos visibile from the communal areas, and the suite of rooms was amazing too. Staff provided exceptional customer service and took really good care of the two senior citizens in our group. We were given rooms close to the dining area which was much appreciated. When the staff realised the limited mobility of one of us, they made provisions for our car to come in through a different entrance so that she did not have to walk up and down to the main car park as the pathway was a bit steep for her - and this was very much appreciated. We were also provided with a delicious packed breakfast which we all enjoyed. While we enjoyed the incredible hospitality and customer service, we were rather dismayed to discover that our guide could not stay at Lake Elmenteita Serena Lodge during our stay as there is no accommodation provided for them. Had we known this, we would have stayed elsewhere. Since our party included two senior citizens, both suffering from mobility and health issues, it caused them a great deal of stress that our guide would not be around should any emergency arise. Guides provide an essential service for the country’s tourism industry, as without them we would not be able travel around the country or bring business to hotel groups such as Serena. We raised this issue with Serena's management following our stay and they have assured us that if given advance notice, they will provide accomadation for guides.

The service was pathetic. Inspite of several reminders they were not able to fix the hot water kettle and the phone. They charged us for the extra bed but dis not give us the bed in the room and when we bought this up with them they replied saying that I had asked them to not put it in the room.

Such a wonderful hotel! In front of the Lake, we can see the flamingos even seating in the restaurant or lounge. The room is massive and super comfortable and charming (needs a bit of maintenance in some pieces of the decoration, but ok), with a nice varanda. The staff is extremely friendly and helpful. In the afternoon, the hotel serves some tea, coffee and cakes in the lounge, which is a nice treat.

The only part I'd say was not great was the food at the restaurant. Good food, but not very special.