Riad Les Remparts De Fès

The position was very good and the staff very kind. The lady speaks english quite well. The room was very big. Nice terrace. Good breakfast.

The room was dark and the stairs were quite challenging.

Wonderful, cheerful service and helpful staff. Location was perfect for exploring medina and local areas.

The staff was super helpful and amazingly kind. She consistently went above and beyond when it came to anything we needed. The place is beautiful and in a great location. I will be bringing my family back and staying here for multiple days soon!

Nothing!

Room and bathroom was nice and big. Good sized bed. Great location. Hajar was very kind

The breakfast was okay, you don't get much though. The handheld shower head was broken. There was an unpleasant smell in the bathroom that my Wife and I had noticed upon our arrival. The curtains were very dusty next to the bed, that I woke up feeling stuffy and congested. There was no remote to the TV or AC/Heater unit. To be honest I expected way more in terms of the accommodations and the breakfast. The riad was rated a 9 here on Booking and as a 4-Star hotel on Google. I didn't feeling those ratings were deserved based off my experience. The staff was great though. These types of issues fall on the owner.

The staff is welcoming and professional.

The transport that came to pick us up was not adapted to the number of passengers. Fortunately, it left us about 20 meters from the riad because the transportation of luggage is not included in the price. You have to carry it yourself. The access to the riad was in the middle of a construction zone. Although the room is large, the bathroom is very small. The WC stuck in front of the sink. The hygiene products are of poor quality. The bathrobe was missing. And there were not enough towels. No coffee or bottle of water in the room. You have to pay for it. The riad is typical and beautiful but access to the rooms is difficult: the staircase is very narrow with a low height. For the return trip, the transport does not drop you off at the airport drop-off point because there is no access to it but on the parking lot two hundred meters from the airport. Not at all practical with luggage. It is better to book a cab that will drop you off in front of the airport.

I stayed at the riad for 10days continuously. (16 December-26December). First time in Fez. Not first time in Morocco. I feel i have a good general experience of the riad's pulse. I experienced some of the underbelly of the city and not "running around completing a tick box exercise " The general atmosphere in the riad was calm. "There was no hidden agenda" or pushing one to do tours" Perhaps Haggar set the tone. Compliments to her leadership and calm communication skills. The riad is not situated in a busy alley or street. There was no shouting or loud talking outside. The riad attracts mature guests - not the backpacker type.! (nothing wrong with them-i wear a backpack -but without the mentality) Generally the riad is clean -the public spaces and my room was clean Good : Sleeping cushions was not too soft. Good :There was a heater available Sometimes the nights can get "cold". The young guy at the reception- Abduragman was pleasant, helpful and tried his best to assist. (I could not speak French and his English was limited). However we communicated well. I know everyone mentions Haggar's name. Yes she is helpful,courteous and professional. She knows the routine well. These can be improved : (this is not a criticism). I spoke to Haggar- about maybe to include an egg in my breakfast. Although i enjoyed breakfast -after 8days i needed say smthing different without the request being demanding. Below are- Examples : dried fruit or nuts An egg boiled etc Perhaps a boiled egg would have been a reasonable request. An improved taxi price from the riad There must be a more reasonable taxi price giong to the airport. The airport is not as far as imagined when i first arrived at night-Ryanair was delayed !!) I paid 250DAM one way 500DAM in total(i asked to be picked up at night on the 16December).

There is nothing negative. I have mention what can be improved above. However it must not be viewed as "i didn't like" Just as with ones work and personal life-there is always space for improvement and greater well-being