Hampton Inn Ottumwa

Great experience. Riva “the lady at the front” was vary helpful when I had issues with my room she fixed the issues to the best of her ability and was vary calm and understanding about the situation. Highly recommended :)

Ribs was an excellent employe of yours she treated all of us with excellent care and the best customer service

Very Friendly and knowledgeable staff, the hotel looks as if it had been recently remodeled, the room was clean, up to date on technology. The bed was extremely comfortable. Breakfast is served until and checkout is 1200 the extra hour is always a blessing if you over sleep in such a wonderful room. I appreciate how Hilton brand hotels have and maintain high standards, this hotel is a great example of high standards.

Riva was very friendly and welcoming

Good service, Clean rooms, great hospitality.

Thank you Maria in housekeeping for noticing me struggling w the amount of luggage I had to get to the elevator and helping me carry it all the way to the front door. Much appreciated!

I stay at this hotel almost weekly due to work, and I’ve been staying here both before and during the current renovation period. Overall, I’ve had a consistently positive experience. The hotel is always clean and well maintained, and the breakfast is something I genuinely enjoy during my stays. What truly sets this place apart, however, is the staff — especially Riva at the front desk. Riva is always welcoming, professional, and greets me with a smile every time I arrive, which makes a big difference when traveling frequently for work. The hotel is currently undergoing renovations, which are understandable and necessary given the age of the property. It’s clear that improvements are being made, and I appreciate the effort to enhance the guest experience. Even during renovations, I’ve found the hotel to be comfortable and dependable. I’m happy to continue staying here regularly and would recommend it, particularly to other business travelers looking for friendly service and consistency.

Riva at the front desk was excellent! I arrived a bit early and she still managed to check me into a room without any issues. Amazing customer service!

AMAZING people and service. Wonderful, kind people. Stellar housekeeping. Breakfast is top notch! If I could give 10 stars, they would have them. I look forward to my stays.