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7.8 / 10 Guest Rating

Mercure Charlestown

109 Madison Drive, Charlestown, Newcastle, au

Mercure Charlestown - main view

About the Property

Luxurious Accommodation with Free Amenities
Mercure Charlestown offers a comfortable stay with free WiFi, cable TV, and parking. The air-conditioned rooms feature modern amenities and a private bathroom.

Relaxation and Dining Options
Guests can unwind in the outdoor swimming pool and spa pool or enjoy city views from the terrace at the restaurant and bar. The Madison Kitchen + Bar serves delicious meals for breakfast and dinner.

Convenient Facilities and Nearby Attractions
The hotel provides conference facilities, guest laundry, and a deck for relaxation. Located near Charlestown Private Hospital and popular attractions like Hunter Stadium and Civic Theatre Newcastle, Mercure Charlestown is the perfect choice for your stay. Book now for a memorable experience!

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Express check-in/check-out

Important Information

Check-in & Out

Check-in
Check-out10:00 AM

Property Notes

Please note, there is a 1.4% credit card surcharge when using a credit card. All guests must provide a physical credit or debit card upon arrival. Credit or debit cards displayed on phones will not be accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Deluxe Queen Room - Photo 1
Deluxe Queen Room - Photo 2
Deluxe Queen Room - Photo 3
Deluxe Queen Room - Photo 4
1/4

Deluxe Queen Room

Located on the second level, this air-conditioned room offers cable TV and tea/coffee making facilities. This room has no capacity for additional guests. Please note that this room is accessed via stairs. There is no elevator/elevator.

26 sqm
Sleeps 2
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerTVTelephoneAir conditioning

Deluxe Queen Room

Non-refundable
Room Only
20% OFF$180.95

$144.76

Includes taxes & fees

Deluxe Queen Room

Non-refundable
Breakfast Included
20% OFF$242.78

$194.22

Includes taxes & fees
Privilege King Room - Photo 1
Privilege King Room - Photo 2
Privilege King Room - Photo 3
Privilege King Room - Photo 4
Privilege King Room - Photo 5
Privilege King Room - Photo 6
1/6

Privilege King Room

This air-conditioned room offers varying garden and city views. It includes a TV with cable channels and tea/coffee making facilities including a coffee machine. Please note that the price is based on 2 guests. Maximum occupancy is 3 (see 'Policies' section). The third guest will be accommodated on a roll-away bed at an additional charge. Please note that this room is accessed via stairs. There is no elevator/elevator.

32 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerTVTelephoneAir conditioning

Privilege King Room

Non-refundable
Room Only
20% OFF$250.84

$200.67

Includes taxes & fees

Privilege King Room

Non-refundable
Breakfast Included
20% OFF$309.86

$247.89

Includes taxes & fees
Superior Room with Queen and Single Bed - Photo 1
Superior Room with Queen and Single Bed - Photo 2
Superior Room with Queen and Single Bed - Photo 3
Superior Room with Queen and Single Bed - Photo 4
1/4

Superior Room with Queen and Single Bed

Located on the ground floor, these air conditioned rooms feature a flat-screen TV with cable channels.

30 sqm
Sleeps 3
1 Twin bed (90-130 cm wide)
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerTVTelephoneAir conditioning

Superior Room with Queen and Single Bed

Non-refundable
Room Only
20% OFF$208.23

$166.58

Includes taxes & fees

Superior Room with Queen and Single Bed

Non-refundable
Breakfast Included
20% OFF$270.05

$216.04

Includes taxes & fees
Executive King Room - Photo 1
Executive King Room - Photo 2
Executive King Room - Photo 3
Executive King Room - Photo 4
Executive King Room - Photo 5
Executive King Room - Photo 6
1/6

Executive King Room

This air-conditioned room has a balcony and a flat-screen TV with cable channels. Tea/coffee making facilities are provided. Please note that there is no capacity for additional guests. Please note that this room is accessed via stairs. There is no elevator/elevator.

26 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerTVTelephoneAir conditioning

Executive King Room

Non-refundable
Room Only
20% OFF$208.23

$166.58

Includes taxes & fees

Executive King Room

Non-refundable
Breakfast Included
20% OFF$270.05

$216.04

Includes taxes & fees
Standard Room with Queen and 2 Single Beds - Photo 1
Standard Room with Queen and 2 Single Beds - Photo 2
Standard Room with Queen and 2 Single Beds - Photo 3
Standard Room with Queen and 2 Single Beds - Photo 4
Standard Room with Queen and 2 Single Beds - Photo 5
1/5

Standard Room with Queen and 2 Single Beds

This family room has a flat-screen TV, cable channels and tea/coffee making facilities.

35 sqm
Sleeps 4
2 Twin bed (90-130 cm wide)
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerTVTelephoneAir conditioning

Standard Queen and Single Room

Non-refundable
Room Only
20% OFF$202.35

$161.88

Includes taxes & fees

Standard Queen and Single Room

Non-refundable
Breakfast Included
20% OFF$262.15

$209.72

Includes taxes & fees
Standard Room, 1 Queen Bed - Photo 1
Standard Room, 1 Queen Bed - Photo 2
Standard Room, 1 Queen Bed - Photo 3
Standard Room, 1 Queen Bed - Photo 4
Standard Room, 1 Queen Bed - Photo 5
Standard Room, 1 Queen Bed - Photo 6
Standard Room, 1 Queen Bed - Photo 7
1/7

Standard Room, 1 Queen Bed

1 Queen Bed280 sq feet Internet - Free WiFi Entertainment - 32-inch LCD TV with premium channelsFood & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettleSleep - Premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) and cribs (surcharge) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

26 m2
Sleeps 2
1 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerMinibarShowerTVTelephoneAir conditioning

Standard Room 1 Queen Bed

Non-refundable
Room Only
20% OFF$172.66

$138.13

Includes taxes & fees

Standard Room 1 Queen Bed

Non-refundable
Breakfast Included
20% OFF$231.75

$185.4

Includes taxes & fees
Standard Room, Multiple Beds - Photo 1
Standard Room, Multiple Beds - Photo 2
Standard Room, Multiple Beds - Photo 3
Standard Room, Multiple Beds - Photo 4
Standard Room, Multiple Beds - Photo 5
Standard Room, Multiple Beds - Photo 6
1/6

Standard Room, Multiple Beds

1 Queen Bed and 2 Twin Beds344 sq feet Internet - Free WiFi Entertainment - 32-inch LCD TV with premium channelsFood & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettleSleep - Premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) and cribs (surcharge) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

32 m2
Sleeps 4
1 Queen Bed (150-160 cm wide)
2 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerMinibarShowerTVTelephoneAir conditioning

Standard Twin Room 1 Queen and 1 Single Bed

Non-refundable
Room Only
20% OFF$198.78

$159.02

Includes taxes & fees

Standard Twin Room 1 Queen and 1 Single Bed

Non-refundable
Breakfast Included
20% OFF$257.79

$206.23

Includes taxes & fees
Privilege, Room, 1 King Bed - Photo 1
Privilege, Room, 1 King Bed - Photo 2
Privilege, Room, 1 King Bed - Photo 3
Privilege, Room, 1 King Bed - Photo 4
Privilege, Room, 1 King Bed - Photo 5
Privilege, Room, 1 King Bed - Photo 6
Privilege, Room, 1 King Bed - Photo 7
1/7

Privilege, Room, 1 King Bed

1 King Bed344-sq-foot soundproofed room, balcony/patio with garden views Internet - Free WiFi Entertainment - 32-inch LCD TV with premium channelsFood & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettleSleep - Premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletriesPractical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) and cribs (surcharge) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling binNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

32 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerTVTelephoneAir conditioning

Standard King room 1 King Bed

Non-refundable
Room Only
20% OFF$198.78

$159.02

Includes taxes & fees

Standard King room 1 King Bed

Non-refundable
Breakfast Included
20% OFF$257.79

$206.23

Includes taxes & fees

Guest Reviews

7.8
Very Good1550 verified reviews
AI Summary

Guests highly rate the helpful staff and frequently praise the clean rooms.

Categories

Cleanliness7.0
Service8.5
Location8.0
Room Quality7.5
Amenities7.5
Value for Money8.0
Food and Beverage8.0
Overall Experience8.0

Select topics to read reviews

S
SandraauAU
Verified booking
couple
Standard Room
Stayed in Jun 20, 2026

"Staff were welcoming and beds amazingly comfortable."

10.0

Excellent customer service and comfy beds.

Pot holes in the rear driveway.

Helpful?
C
CourtneyauAU
Verified booking
solo_traveller
Standard Room
Stayed in Jun 18, 2026

"Excellent"

8.0

Great staff, very welcoming. Rooms are aging but spacious.

Helpful?
A
AustinauAU
Verified booking
couple
Standard Room
Stayed in Jun 17, 2026

"I would not recommend anyone to stay there and we shall not return."

4.0

Breakfast and evening meals were quite good for a motel. Staff response to complaints was quick and appreciated.

Condition of entry, both outside and inside. Entry carpet was very stained and almost black. Possibly original carpet. Inside the entry was devoid of any plants or wall mounted pictures. Not a nice place to sit. Hallway carpet smelt stale and showed areas of much wear. Condition of room was even less inviting, to the point that staff moved us into another room. The condition of the room as presented I feel is totally housekeeping 101. eg, no care or follow up inspection.

Helpful?
C
CourtneyauAU
Verified booking
solo_traveller
Standard Room
Stayed in Jun 15, 2026

"Excellent"

8.0

Great staff convenient location

Helpful?
J
JenelleauAU
Verified booking
solo_traveller
Standard Room
Stayed in Jun 15, 2026

"Exceptional"

9.0
Helpful?
C
CHARLESauAU
Verified booking
solo_traveller
Standard Room
Stayed in Jun 15, 2026

"Exceptional"

10.0

Great room. Great facilities.

Not good if you use a wheelchair as stairs everywhere.

Helpful?
T
ToniauAU
Verified booking
couple
Standard Room
Stayed in Jun 15, 2026

"Good"

6.0
Helpful?
D
DimitryauAU
Verified booking
solo_traveller
Standard Room
Stayed in Jun 15, 2026

"Excellent"

8.0
Helpful?
K
KoniauAU
Verified booking
family_with_children
Standard Room
Stayed in Jun 13, 2026

"Convenient, cleans and comfortable"

9.0

Easy location and parking included

TV didn’t work the first night

Helpful?
P
PatsyauAU
Verified booking
solo_traveller
Standard Room
Stayed in Jun 10, 2026

"Very happy with our stay. Will stay again if back in the area."

8.0

Friendly staff. Comfortable bed. Restaurant was amazing.

I would have liked a microwave in our room.

Helpful?
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