Complejo La Cigüeña

El desayuno es muy bueno tienen de todo salado y dulce y de buena calidad. Además el restaurante es tranquilo y con unas vistas excelentes.

Las habitaciones necesitan un poco de mantenimiento y para mi gusto son algo oscuras.

Entorno

Cabañas deterioradas y con poco mantenimiento

I really love this space, especially because it's perfect for travelling with children. There are plenty of outdoor areas, including a vegetable garden, along with lots of rabbits, a goose, and ducks!

Nothing really, the space is amazing!

Es muy bonito el complejo en general. Lástima que no estuvimos en la época de la piscina abierta probablemente repetiremos en verano

En las cabañas la iluminación era escasa. Solo falta más luces o más potentes. En el baño sobretodo para poderte maquillar bien sobretodo.

Les bungalows individuels sont top, au calme, propreté impeccable. Le petit déjeuner est très varié.

Le site est un peu loin de tout, il faut venir pour y rester, et nous n’avons pas pu tester le restaurant puisqu’il était fermé!

My bias, I am American traveling with my Spanish partner attending her nephew's wedding, so I am used to the dozens of wonderful European and American hospitality experiences we have had throughout so many countries, this, however, was far from anything I have experienced. I have to think, if the management were to attend some hospitality training in NY, or Paris, or even Madrid, the place would be so much more successful. Oh well... Let's start with check in, the place is a short trip from the outskirts of Madrid, we took an Uber. This is a fairly sprawling complex and it's 10-15 minutes to walk around all of it. We arrived at the gate station, the Uber could not pass until we completed check in process. This means, your cab or ride-share needs to wait 15-20 minutes to finish the slow process. Uber is not permitted to wait, so that means you are left standing at the gate entrance with all your luggage, and then have to walk the 10-15 mins in the dark to find your bungalow. They have golf carts for ferrying things around but won't offer them to guests. We ended up paying the driver cash to wait as we had too much luggage, if you have a cab, likely the meter will run the whole time. The staff was quite rude about the process, as we asked if we could just drop our bags off and come back to finish, but no, we had to not only check in with all our documents, but also pre-pay our entire stay before being allowed to enter. We complained the next day, the response was, we're sorry... Get to the bungalow, it smells of an awful odor of backed up sewage, and when roaming around, we were told by one of the maintenance workers there is a backwater swamp that needs to be drained once a week which causes the odor. Some in our party still had very smelly cabins, most notably the grooms family, a terrible shame. The cabins are cold, and you need to run the heaters, which are a little hard to figure out. There is an incredibly annoying motion sensing light in the bathroom, with glass clear walls, which is on a timer, that you cannot change, which means, when one person gets up to go to the bathroom, the entire cabin lights up. We also had to ask for more toilet paper, as the standard issue is one roll... The night sleep was very uncomfortable as we were close to the reception hall and the music very loud, second night until 4:00am, and I felt very badly for the bride and groom, neither one slept at all the night before their wedding thanks to their proximity to the hall and the very loud music. Move to the restaurant, food was reasonable and the breakfast included, which was nice, and food was pretty standard. Advertised meals times were completely unclear, and the staff, let me just say, the attitude reflected a sense that they were doing us an incredible favor by serving us, just a sour unpleasant experience for a dinner that was fair, for the very high price compared to Madrid prices. I think the only thing keeping this place afloat is the wedding and reception areas, which seem to do reasonable well. If you're coming to stay here, I think a lot of staff training around what a customer service experience means, needs to happen before this place is worthy of the fairly high price of a stay.

El desayuno bien. Un buffet bastante completo. Está a las afueras, pero en coche cerca del evento al que teníamos que ir.

Fue una noche de mucha lluvia. Saltaba la luz y se encendía la luz de emergencia. Deslumbraba bastante al estar enfrente de las camas. Al volver la luz se apagaba.