Hotel San Silvestre

The worst service from the front desk lobby. 1- I have received only 1 key for my room and I needed to wait for 15min for the front desk to get a permission from the manager in order to have a 2nd key for the room. Seems like they don’t even have enough room keys. 2- I found out that they charged me extra for a coffee that we never used in my bill during the check out. 3- We booked a conference room for our meetings and the staff did not even know how to set up their own quipment in the room for us and we couldn’t use any of their equipment for the entire event. 4- just my check out process took over 20 minutes because the front desk did not know what their doing. Keep that in mind I was the only one in the from and the place was not even busy. I travel for my business all the times to different cities and by far this is the worst service that I ever experienced. By the way, the manager is not even their at all for any feedback or anything. Great hotel but very bad service!

Un lugar muy especial donde pasamos una noche muy agradable en pareja, pudimos disfrutar del jacuzzi, del sauna, y de un delicioso desa. Pequeños detalles por mejorar, como que han dejado manchar el jacuzzi porque se le ve el orillo amarillo, además la habitación tenía unas tableyas de piso partidas debajo de la cortina... Haa y mejorar la panadería del desayuno

Es un hotel agradable e buenos para el descanso y excelente ubicación

Atendeu à expectativa.

Excelente hotel. Personal muy amable y profesional.

Excelente hotel. Amabilidad y habitaciones confortables

El servicio de restaurante muy flojo. No por los empleados los cuales con lo que tenían trataban de brindar el mejor servicio. Pero si uno bajaba tipo 9:30 siendo la hora de desayuno hasta las 10:00 am. Ya no había casi comida y le tocaba a los meseros preparar al gusto pero dejando de ser tipo bufet

Muy bueno, cómodo, agradable, buenas instalaciones.

Excelente, en general.

Very friendly staff, other than that nothing that will ever get me to stay there again