The Mole Resort - Hotel rooms

We would like some money back, there was mould in the shower, shower broken and leaking all night keeping us awake, bed was two twin beds put together causing a separation in the bed and my partner falling through and hurting his head. I wish for a full refund I am so saddened by this.

Had an awful, overpriced stay at the Mole but the main fault was with hotels.com as we booked deliberately to go into the Manor House but on arrival got shoved out into a room above self catering cottages. Carpark and restaurant nowhere near. Didn’t get to enjoy any activities as all fully booked by the time we arrived and felt quite awkward and isolated. Unfortunately one of us has a serious bladder issue and seeing your loved one walk 20 minutes back to a room wetting themselves is not romantic. Room itself looked tired, damp in the corners which smelt and wallpaper lifting everywhere. Dirty carpets and bathroom was mouldy all round the bath. Normally wouldn’t care but after spending nearly £500 for three nights - I’m not impressed. Only positive would be the staff, all amazing and a real asset to the venue. Fit, active people, you will love it here. Others, you won’t at all, families you will need a lot of money to keep kids entertained!!!

No spa availability (peak time but surely could get more staff in) Room not serviced despite leaving sign up No shampoo etc in pool showers, pool showers in general a bit poor Limited opening hours of pool A few more signs to find way around would be good Room v nice Restaurant v good Flies in pool shower ants in sauna

Beautiful place with lovely restaurant staff. However, communication with the resort was very poor—I emailed them multiple times and never received a response. Additionally, their method of charging my bank card was incredibly bizarre, resulting in a double charge and unnecessary complications.

Lots of activities for families and couples

what an amazing place to stay, highly recommended

Lovely break with our dog. Friendly staff views are wonderful, nice a quiet. Stayed in one of the hotel rooms. They are okay from the inside a bit tired on the outside.

Great all round experience, shower wasnt great, tried to book a massage but they didnt have staff. Food was lovely breakfast and dinner, sauna and steam room was great and a well equipped gym. The hub was good lots of reasonably priced foods and nibbles

Amazing staff and restaurant is a must

Fab place staff all very friendly and food in restaurant was lovely .