The Mole Resort - Hotel rooms

Having not stayed here since it became the Mole Resort (stupid name), we were very disappointed with how the hotel is now—an afterthought and clearly not a priority. This hotel used to be great, with great quality service, rooms, and food. However, this venue is now short-staffed in every department, food quality is average, and the rooms are not clean. The check-in was a joke as despite staying in the hotel, we had to walk around the complex to find the check at the bar at the Hub, which is poorly signposted and does not even mention hotel reception. In the main house, you have to walk down the station to the cellar bar each time you want a drink as no staff are around upstairs and join the large queue as again there is not enough staff. The restaurant service is very slow, and shorts and flip-flops are now okay for guests. The loft suite is now above the patio of the cellar bar and is very noisy, with people drinking outside. It was a very disappointing stay, and we will not stay again.

Lovely settings and super friendly staff. My only grumble would be that the rooms don’t match the description/ pictures as you book online.

Stayed in main house. Nicely decorated comfortable bedroom with good ensuite bathroom. Generally very clean. Good tea and coffee making facility. Provision of bottled water on night tray a good thing as cold water tap was continuously tepid, despite running it for a while. Towels fluffy white and fairly new. Quality of bedding good. Minor issue was cracked glass in bathroom window and slight staining on bedroom carpet. Suggest guests could be more helpful by wearing slippers instead of shoes in bedrooms. Long wait for cooked breakfast to arrive at table on both mornings did hold back start of day but polite and cheerful service staff did offset the problem somewhat Will stay again as loved location and facilities and will definitely recommend to family and friends with children

Clean and comfortable but room was quite basic. Wouldn't call it a luxury spa hotel.

Lovely grounds, large room and bath. Delicious food in The Mole restaurant.

Great for families where you want to keep the kids occupied.

Fabulous setting but signage needs improving Room was very comfortable but water in bathroom not potable for some reason. Didn't use any of the facilities but they looked superb and the grounds and views were magnificent. It was a shame the restaurant was fully booked as was the pub in the village we were directed to. Excellent breakfast in the morning

last minute break, lovely pool spa , fantadtiv views and very comfortable bed

Strange checkin process, reception is at the Hub not in the Hotel, I may have missed communication on this but a lot of walking about just to check in Car chargers need bettering, current type have no instructions and no staff (5 of them) knew how they worked or more importantly released the cable!

Everyone was lovely, the weather was fantastic, the balcony was very tired and the swimming pool changing room needed a bit of update. But overall it was lovely