Resort Sant'Angelo & Spa

The staff at the reception at the reception have zero customer service, the old gentleman in the hotel with the car park is absolutely friendly along with a young guy who serves breakfast, the hotel itself has stunning views but when mixed with terrible experience at the reception it's just nothing really. the cleaning staff too just don't do their jobs well, the sheets are never changed they turn them inside out and lay them again, towels are not changed regularly.I was there for ten days but just after the third day,I couldnt way to get the hell out of there.I do not recommend that place to anybody.

This place was way off the beaten road, the food was ok, the service was ok, but there was no roomservice. The bed was insanely hard, the bubble bath didn’t function, there was a dog barking in the neigbours garden the whole night and there were tons of trucks driving by and honking from super early in the morning. Worst nights sleep in Italy ever! I wouldn’t recommend this place.

It’s a beautiful hotel - architecturally and decor-wise - with serene grounds tucked away in the mountain village of Pimonte. I doubt you could find a hotel this beautiful in the heart of tourist locations. I would recommend having a car though to get anywhere - we did. All the staff we met were super pleasant and went out of their way to meet all our needs.

Good value and clean .The view of Mt Vesuvius from our room was great.On the only road running through the mountainous park it is in.This limits it’s use as a base for the area.

So we are a bunch of gym freak lads. We booked this hotel using the gym filter. Rocked up and were told there’s only a wellness centre but no gym! So off to a poor start. However, particularly appalling was the service we received at dinner. There was a wedding taking place and as a result we were given a table in the corner out of the way. Furthermore upon asking for the menu we were told there is no menu and were given 3 food options only (presumably what was served to the wedding guests). However during the meal we noticed both sets of Italian guests seated either side of us were brought out completely different meals to those offered to us! When we pulled them up on this the waiter made out he misunderstood us despite us asking twice for a menu and even making a menu-opening action with our hands. They tried blagging it basically but we made them aware of our discontent in front of all the other guests. However to give credit where it’s due, once we raised this issue with hotels.com & the manager we were given the meal & drinks for free. This was the very least they should have done for how we were treated, but we had to fight our corner. Overall this hotel is overpriced & overrated with no gym & poor service. I would not recommend it.

Nicely located (away from busy Naples), but you NEED A CAR, otherwise, you will have to rely on infrequent public transport and expensive taxis. Very close to Pompeii, Amalfi coast and Sorrento. The hotel itself clean, well looked after. Our room was good, we had a nice view - Napolitan Bay and Mount Vesuvius. It was being cleaned every day, bed was comfy and I liked the peace and quiet of the Pimonte/Ressico villages. My only complaint is the food- breakfast to be precise. It was very monotonous, bread (some of it very stale), low-quality cold meats, hard boiled eggs, cereal and an abundance of cakes (some stale as well), no fresh fruit (canned peaches, and pineapple I think), no hot food, juice tasted like fruit cordial, and the worst thing was the coffee! It was over-brewed ad tasted like "feet" (Friends fans will know what it means) They kept it in the big samovar and just topped it every day, and it was constantly brewing-yuck. We also had a lunch there on our 1 day, it was overpriced (50 euro for 2, portions small- fine dining style) but the food itself contrary to breakfast was nice and fresh. I can't complain about the staff, everybody was nice and quite helpful.

This hotel has fantastic scenery and the views are outstanding however the check in was appalling we were shown to the building where our room was and that was it! Weren't told when breakfast was or where or any information, we missed breakfast that morning due to this. The rooms are very basic we had a hole in our bathroom ceiling, we found the bed was like sleeping on rock as well. We booked in for massages in the spa which were lovely but when we went to use the facilities they were locked up for the day so never used them, and we couldn't get in the outside pool due to cleaning the whole time! This hotel is also very far out and I wouldn't advise going there if you don't have a car due to everything taking so long to get too!

Bathtub leaking Shower cubical doesn't drain quickly. Reported but not action.

Hotel was OK, but slightly disappointing at times. Don't see myself staying there again, sorry.

I would recommend this place to anyone.....