Select Club at Sandos Caracol All Inclusive - Adults Only Area

Property is nice and well maintained. The animals were a joy. Most staff is friendly. Getting food is horrible. They make you use an app that doesn't work. When you try to request a reservation in person always a long line and then told sorry nothing available. We only had 1 reservation for 7 nights. Also had to request towels every day. They never left enough, especially the night the water cooler leaked all over the floor. Also a long wait for a waitress for drinks. They did not have enough staff.

This was our 7th time to the resort. Beautiful grounds and lots of unique animals. The shows are good have seen them multiple times and they have havent changed over the years. Still some super sweet employees. Downfalls are you have to stay awake to book restaurants on app which is very hard to do unless your up at midnight to book them. Or have to stand in long lines to book the ones not on the app. While we were there they were constantly out of certain foods so you had to keep changing what you wanted on the menu to order. The buffet lines were really long and people had to wait for hours to get meals. The toliets kept getting clogged so you had to wait for people to come your room to fix it. Wasn't the resort we were used too. Premium alcohol was very scarce. And Raquel at los liros the hostess was extremely rude and had worst attitude for being a hostess. Arguing with people and puffing in there faces. Even tried to make her smile and got a mad eye roll. The amount of tables vacant at restaurants we were able to book over our 10 day stay shows that staff were scarce making it harder on the ones working and the customers eating. Overall enjoyed the pool and seeing some of our friends but probably will not be returning unfortunately. We really have enjoyed this resort in the past just sad its gone downhill like it has.

I loved everything with the only one exception I was expecting a nice beach area and that was not the case

Dirty rooms, no bottled water, they had a big office style water thing in the room that was broken. With the air conditioner on at full blast we were still sweating. The worst of all this is when we asked for help after a full day of traveling THEY DID NOTHING. We left after 24 hours of an 8 day paid stay. The blackmailed us to sign a form stating I wouldn’t review the property in order to get a refund. (Dirty play boys) then after all that they never gave us the refund. - if they dare refute any of this I will post pics, email conversations, and the “contract” they made us sign and never honored. Proving every word I have stated.

Lighting in the room was not good. The buffet needed more variety of food and maybe adding two lines so you don’t have to wait half an hour in line and the food needs lots of improving.

As usual the property was nice but none rocky access into the ocean, some sand beach. Never had issues with bug bits before in 24 years of going to Riviera Maya area, this place I had 20 bug bits! when it rained at night ALL of the 5 restaurant that we went to the roofs leaked 4 of them leaded really bad. We had salmon one night it was the only meal that tasted good but it was not hot just warm. Bacon was rationed . The buffet was terrible. The service at all the restaurants / bars was poor at best. The indoor theater roof , Sports Bar area roof ,Lobby bar/Check in area roofs leaked . We were in the adults only section and there is no swim up bar at the pool and the Bar person was mostly missing, poor service.

A little rough around the edges. Some moldy areas and building construction / renovation going on. Tip: walk around and see where they are working before you choose your room. The rooms are showing their age a bit - most of staff are very friendly.

I will never stay here again. The only way to eat other than the buffet was to make reservations through the app and the app was not working and staff wouldn't help make reservations.I was there two weeks and did get one. But had to eat at the buffet which was not good. I complained about reservations but they didn't seem to care. Was the worst. This was my second stay here, I wanted to give this property a second chance, the first time was during COVID and thought it would be better. Boy was I wrong. I wouldn't recommend this property. And not much beach left.

The property is run down. There is only one cenote you can get into as the others are full of bugs and not clean. The water being stuck everywhere causes lots of bugs and mosquitoes. Needs to be cleaned. Service in the restaurants are not great. Waiters are not very friendly. They seem to be bothered when you ask for items or they don’t bring them.

The best !