Hotel Hacienda de Vallarta Centro

I did not stay at this property because there was nothing about this place that I could like. It’s terrible, the photos are misleading the rooms look nothing like what the advertise. Dont waste your money or time.

The hotel is nothing like what is advertised. The photos are completely misleading. They lure you down there with the idea that your stay will be great because the rooms are priced low and have great value. But what they do not tell you is it’s completely unsafe at this property. It’s hideous there, the rooms are way smaller than what’s pictured, there are huge gaps around windows and doors which makes you feel like there is no way to ensure security of my personal property or just feel safe myself. The have a huge printed document nailed to a wall in the lobby that says in Spanish the the hotel is not responsible for anything that goes missing or is lost from your room. Then there’s the issue with the stairs. It does clearly say they have no elevator however it doesn’t mention that the stairs you will climb are not ordinary stairs, they are a mix of uneven stones, concrete, pavers etc that are difficult to manage on your own let alone with luggage. I refused to stay at this place because I did not feel safe, I could not manage their terrible stairs and the rooms were not what was advertised. I instead had to rebook and stay somewhere. I requested an immediate cancellation and refund of which the hotel took 48 hours to respond to and then refused. I have contacted booking to assist with this matter and they have been told by this hotel many excuses such as “the manager is out” “only managers can process refunds “ “ the manager is still unavailable “ and when they email directly to the property there’s no response. When they email the managers direct account they ignore the email. I’m being told to call the property, provide photos of the actual property as proof that they lied, or accept a %15 travel credit. None of which is acceptable. Do not be fooled by this property. Be smart and book at a reputable place that at least will not use dishonest and deceptive practices.

Did not include breakfast, but it’s okay for the price. The best thing was the staff, all very friendly and answered all my questions.

Toilet area was very small, my knees touched the wall. No bath rug and no hand towel.

Un lugar tranquilo y cercas de todo.

Excellent service and value was great. The room was very large and clean.

Very noisy a night, bring earplugs. Pool was very cold.

Checking out 4 days Early

Nada. Un hotel sin un servicio adecuado.

La relación calidad-precio. Instalaciones no cómodas.

Good

Yese

staff speaks English

a glass of juice, I've left in my room, disappeared.