Bonjour Bonheur Ocean Spray

Great resort, good food

Good property with nice staff. Food is little expensive.

The wash basin broke, fell on my sister and the manager at first didn't believe us, I had to call twice to get maintenance. No apologies from anyone, they only gave us another room to use, but would not move our luggage. The wash basin became detached from the marble countertop from rot and faulty construction.

We stayed in the Sky Jacuzzi room, it was a top of the world experience. Although no bar and no liquor availability inside the resort premises was a little bit of an inconvenience, everything else made up for the time we stayed there. I would definitely recommend the resort to my friends.

This is my second visit to Ocean Spray, this resort certainly shows signs of aging and urgently needs some attention. There's nothing to look for except the swimming pool. The lake was under renovation so it was dirty. Food at Amber restaurant is exorbitantly expensive. Service Staff are courteous and nice. The folks at valet / reception will be behind you until you pay them tips, although they don't willingly help with loading / unloading.

Good scenic resort. Beach was just 500 meters away.

This hotel is a huge huge property so you can either just go there for 2 days take one day to explore the hotel which includes feeding the beautiful fishes in the lake, going for a stroll in the property, enjoying zone ball, a mud bike ride, and the aviary which is at a hidden corner of the property. The pool is huge. The rooms were well kept but the cleanliness was missing. The sheets had spots and the furniture was dusty. The food was not up to the mark. This hotel has no grocery no regular shops around which means you are on your own and Pondicherry white town is approx 16kms which is 20 minutes on a rickshaw that charges 400 one way and 750-800 round trip. Or you could hop on a bus (we had waited but couldn’t catch one) bus service could be a bit irregular.

Extremely horrible check in wth unqualified unwelcoming staff arrogant staff, no qualities of 5 star hotel except for the design and lay out. Never ever will go or recommend this place to anyone .

This resort is about 30 mins drive by taxi to Pondicherry. The cab will be relatively expensive but there isn't much choice. The Hotel itself does not have many non Indian guests so is not really geared up for "foreigners". It is in very poor condition, with little or nothing having been spent on maintenance in the last 20+ years. Doubt it would pass any safety checks. The staff are friendly but do not speak good/much english which can lead to problems. The pool is dilapidated with the in pool bar having fallen into disrepair some years ago. The rack rates are laughable for the quality of accommodation. Power cuts are common. Alcohol is served but the seemingly extensive wine menu is not in reality that extensive with a lot being "not available". There is a variety of animals roaming freely over the site - turkeys, guinea fowl, geese. There are goats as well but they managed to stay tethered! There is access to a beach but its not private and there are no umbrellas for the fairer skinned.

Case ID number: M 11403819 & M11403877 Itin#14945109692 This is with ref. to my stay at Ocean Spray. I had the following issues with my stay and request you to process a refund for the entire amount. We got room 206 alloted to us.When we arrived at the place and got the access cards, we had lunch and came back to the room.The access cards were not working the door was not opening. The staff took about 30 minutes to get it working. The room Air conditioner was not working and so was the television. We had technicians in the room all along trying to rectify the issue. Later on after we returned from swimming and wanted to use the toilets for a shower there was no water for close to 2 hours. The front desk informed us that there is a major pipe breakage and it will take a long time for the water to be restored. The Sunday lunch buffet was re-served for dinner with just a few alternations to the food. 75% of it was the same food served during lunch. This was very disappointing. The front desk did change the room for us to room to 204 in the evening. We wasted a lot of time shifting the room. We request you to refund the amount as nothing was working in the hotel. Rather than having a holiday we were in the room all the time trying to get basic facilities to work. We have never experienced such a bad stay in any hotel before. Kindly refund my amount.