Holiday Inn Express Hotel & Suites Smithfield - Selma I -95 by IHG

We recently traveled 9 days/8 nights across the southeast and stayed at 8 different hotels: 5 Holiday Inn Expresses & 3 Holiday Inns. I will submit a review for each hotel and rate them based on the usual factors plus in comparison with others of the same IHG brand: 3rd night-Holiday Inn Express-Smithfield, NC We arrived and found the Diamond parking spaces, but they were near a dumpster at the end of the building so we decided to park instead closer to the entrance and under a streetlamp. Upon entering the lobby, we were welcomed by a very pleasant Mandy. We were checked in and upgrade to a suite, #415. Upon arrival at that room, we were greeted by a very obvious musty smell. We returned to the lobby and explained and were given the room next door, #417. It was checked out before returning with our luggage and passed the smell test. It was also a suite. Mandy was great and took care of the issue with a smile. I hope they had #415 thoroughly cleaned ? The room had a bathtub-big plus so I could soak my feet and more. Everything in this room was clean and fresh. The a/c worked fine. There was a chair under a lamp in the corner by a/c & window. There was a desk with another chair, a TV above shelving for luggage and a few drawers. USB outlets were on each side of bed. There was an armoire for hanging clothes with an iron in a side panel but no safe as other HIE hotels had. Beverage area with fridge, microwave, and Keurig coffee station. The bathroom had a sink, toilet, and tub w/ shower. Breakfast: Working pancake machine and sugar-free syrup available. Hot items included turkey sausage patties, egg white omelets, scrambled eggs, bacon, very small biscuits, and sausage gravy. Usual juices plus oranges & apples-some pastries. All very good and not crowded so more comfortable. Coffee was very hot! I do wonder about the $3.75 "service charge'?? not sure what that was for? In conclusion, I would stay here again but would not eat at the nearby #1 rated Mexican restaurant that charges a credit card usage penalty. This was one of the top2 HIE locations on this trip. Thanks to Mandy and others, we had a very comfortable stay and headed on our way!

No issues at this time. Thing's went well.

Easy check in. Nice rooms. Kids loved the pool. Breakfast was great compared to most hotels and was very helpful as well as the front desk staff

Friendly staff and very clean, excellent beds. Will certainly stay again.

The stay was very good with the exception of parking due to many construction trucks taking multiple spaces.

This is the cleanest and best place we have stayed. Staff is very friendly and helpful. We will definitely be staying here again.

Room shower head was leaking and proceeded to get worse. Phone in the room did not work either to call the front desk. Lack of storage space in the bathroom and the tub was warped. However, the staff were very friendly.

We stayed there for one night in the middle of our road trip. The room is spacious and very clean. The breakfast is great. Free parking is very easy.

Clean, spacious room and friendly front desk staff (Mandy:)

We stayed overnight on our way back home from Disney. The bed felt like a dream and the breakfast was wonderful (actually better then the SC location. They had lots of cinnamon rolls and hot chocolate!) However, the parking lot was small and tight. Finding a spot was difficult and there was a street light that was broken and flashing. What really tanks my review is the paper thin walls! You can hear others TV's you can hear everyone's conversations. I could not believe a hotel was set up this way. So, as we were exhausted we had to listen to all of that. Our fan finally kicked in and drowned the noise out enough to sleep. For that reason we won't be staying here again. It's unfortunate because the bed and breakfast was good!