Hotel Riu Palace Palmeras - All Inclusive

Fantastic staff,always helpful

The evening meals not great

Wonderful hotel and very attentive staff. The one area where improvement could be made is in the labelling of foods as my wife and I are both Coeliac and needed to know which foods contained gluten as we can only have Gluten Free. Sometimes this caused a slight problem although the staff were very keen to help.

Just Fantastic. Every last detail is thought about. Yes its more expensive than most but its worth every penny. The staff and their friendliness are unreal and you are never just a guest to them. They treat you best friends. Words cannot express just how amazing from the check in/out desk to the restaurant to the pool bar just how friendly and articulate they are. We looked forward to seeing them most days especially the restaurant A massive thank you for the bottle of champagne put in our room for my wife's birthday with a little note. Thats the attention to datail they go to. Would not consider anywhere else remotely in that resort and why we have stayed there on numerous occasions. Two little things to add however and mentioned this several times before though :-(... the maids can be extremely noisy outside your door at 8am and of the many many channels on the TV english guests only get 1 in english...sky news...why !!!. Predominantly german guests but it is the best hotel in the best location and we dont even look elsewhere when we go each year.

This 275-room refurbished RIU hotel is ideally situated in Playa Del Ingles, close to the beach and with easy access to shops, pubs, and restaurants. It attracts guests from across the European area, predominantly German, French and Scandinavian. We stayed in March 2026 and had a very relaxing stay. This hotel is well run, with attentive staff and they are eager to please with added value service. The rooms in the main 7-floor building are smart and modern, with double-basin bathrooms and a great walk-in shower. A low-level night light is automatically activated for those who need a night visit to the WC. Tea and coffee facilities, a fridge with cold drinks and bottles of water are delivered to the room and topped up every 2 days. A room safe is included. Maid service is very good If you want a good sea view then you need to be on the 6th or 7th floor. Balconies are a reasonable size and have easy-relax chairs. Perfect for the afternoon sun. The main buffet restaurant offers plenty of space and of course outside seating. Waiter service is provided for drinks. There is an à la carte restaurant for all guests to book once a week. There is also a pool bar offering drinks and all-day food. There are 2 large pools with wonderful garden designs, plenty of palm trees, and plenty of sun beds. There is no daytime activity, no keep fit or entertainment team. Only a couple of issues: there is no contained inside bar, the main bar is open to the elements and smokers are permitted to smoke provided they are not within the covered area. Smoking is not permitted around the pools. There are not enough toilets once you leave the room. They are in the reception area and down at the far end of the gardens beside the Entertainment lounge which is quite a long trek. There are no toilets in the restaurant. There is evening entertainment each night and bar music twice a week. Finally, let me advise you that the new European passport verification system can, or might cause you problems. Don't underestimate how long it can take on the return journey to get through. Some people are missing their flights as a consequence and as the season gets busier the problem. will get worse. However, I do recommend this hotel and as it is an all-inclusive venue it is very popular but worth it. Enjoy

The Hotel was excellent, very friendly staff and every area including the super gardens were immaculate. The food choice was great, the biggest problem was knowing what to choose. All staff from receptionist, waiters and waitresses to the maids and other cleaning staff were very accommodating. This was our first Riu experience but it won't be our last. We are already looking to book somewhere for later in the year. It was my husband's 80th birthday and the Hotel surprised him with sparkling wine, a red rose and a towel folded into a heart. We both really appreciated the thought.

Hyvä ja monipuolinen ruoka. Erittäin siistiä, ystävällinen henkilökunta.

Turvallisuuteen saisi panostaa enemmän. Vartija ja lisää kameroita kerroksiinkin.

Beautiful hotel and surrounding gardens. Entertainment was pretty good in the evenings. Food on the whole was excellent especially the soups. Jose Maria in the restaurant was fantastic a real asset to the hotel , so friendly attentive and funny ! All the other staff were really pleasant and happy to help but Jose stood out - excellent!!

We enjoyed our stay at this lovely hotel Spotlessly clean in all areas and staff work very hard keeping this way, continuously cleaning and collecting glasses All staff are very friendly and helpful Rooms cleaned every day and beds were comfortable So much choice of delicious food About a 10-15 min walk to beach which is down quite a lot of steps Would definitely recommend

My wife and I had a great time at the Rio Palace Palmeras. Excellent sea view and room, the food for vegetarians was superb and varied. Loved the all inclusive and the staff were always attentive and always pleasant. Only one concern relates to other guests reserving sun beds with towels and then not returning for hours!

We are here now. It is really lovely well maintained hotel. The staff are helpful and attentive. Entertainment isn’t great but that doesn’t bother us . The big letdown in this hotel is the smoking policy. Smokers can smoke outside the bars, Around the pool , etc. As non smokers this is annoying as it’s uncomfortable sitting outside at night inhaling other people’s smoke. They need to have designated smoking shelters like most other hotels. We wouldn’t return for this reason.