Hotel Riu Palace Tikida Agadir - All Inclusive

Food was not good. Tried all restaurant

I have stayed at this hotel many times but this was the first time during the summer peak, they cannot cope with a full hotel, the service was extremely slow, no water in room, nothing in the minibar (until a staff member tried to get in my room at 10.30pm to restock it, I was traveling alone as on business so this was quite alarming) reception staff were overworked and quite rude. The food and restaurant staff however were great as always. The room was clean and the main reception areas were also well maintained it was just the service.

All and everything they had in the hotel was great

Great hotel with lovely helpful staff. Would definitely come back again

We went for a five night stay at the hotel. The hotel cleanliness, rooms, drinks was outstanding. The food was disappointing as it wasn’t well catered for vegetarians. The food was mostly the same at dinner time every night. Only two varieties more but other than that it was the same. The food/lunch was at the snack bar near the pool. For it to be a five star like other five stars they didn’t have a buffet in their normal restaurant. The food at the snack bar was mostly the same everyday only that one day it would be fish and nother day pork. The soft drinks in the snack bar were not great at all, tasted all diluted down!the staff were mainly in their own world and not paying too much attention on the tables and what the guests needs are which was personally disgusting. The rooms didn’t have separate body wash, shampoo or conditioner. On the first couple of days there was no soap to even wash ur hands!! Appalling that was! Being a five star and not catering for a five star is appalling. We only had one liquid for washing ourselves and using it to wash our hair too. Disappointing that a shop in the hotel didn’t have any medicines at all not even pain killers. We were told to get a taxi and go into city centre to get some medicines despite my friend being totally unwell.. not knowing if we would be been make it to the pharmacy as my partner diarrhoea and wasn’t able to get out of bed. Unfortunately very disappointing for it being a five star.

The staff were very welcoming and especially pool and waiting staff. Prior to arrival we tried to ask for a transfer. We just had an unhelpful message from the hotel saying “we don’t do transportation” but no suggestions. On leaving we asked reception to book us a taxi for the next day. On the morning of departure it was unclear if one had been booked or not. The taxi driver had in fact been waiting for 30 mins but there was no process to identify him. The gym is ok but no refilling of water or towels. Once a staff member came in to get himself a glass of water and discovered it was empty. He did not return to refill it. There are insufficient toilets for the outside facilities and lunchtime restaurant. 3 ladies toilets only. It is disappointing that the hotel does nothing to dissuade reservation of sunbed culture. In the rooms there is no shampoo only shower gel in a fixed container. The front of our dispenser was broken off and left on the side throughout the entirety of our stay. We used a glass one day from the room. This was removed by housekeeping and not replaced. We found a cockroach in the bathroom halfway through the stay. You have to wear shoes in the room as the floor is dirty. The toilet has Louvre doors that do not close. The drawers do not open due to position wardrobe doors. Beds really hard. The worst feature by far is the food. It is really poor quality & flavour. fish/meat. Repetitive. Odd colours used and gelatine a fav. I had food poisoning for 24hrs.

All

Fantastic hotel but very bad entertainment

Great hotel

Great location in Agadir. Very convenient