Holiday Inn & Suites San Antonio Northwest by IHG

Great property

Nice room, beautiful lobby areas

This hotel is the definition of "not my problem". The only person I found doing their job well was the lovely woman who made sure everyone paid for the mediocre breakfast. The sink was half enameled, there was paint down the walls in the bathroom, the shower curtain was damaged. I attempted to change rooms to be faced with still damaged shower curtains and mold around the tub. There is no taking pride in this location. And when confronted with the problem it was essentially a shrug. Their customer service is not set up to have repeat customers. I have been an IGH member for decades- and I am considering to change loyalty for myself and staff based on this location.

no free breakfast, elevator stank, front desk rude, no towels for pool

Was billed for not checking in but did check in. Called front desk for extra non- check in charge and they still said I didnt check in.... how did I get my key to my room then ? You call and wow get hungup on and given a fake email for management.

Service was very helpful and friendly. Location was great! Some of the furniture was worn / dated.

Good location and friendly staff.

Property was close to medical facility for procedure to be done following day. Hotel didn’t smell the greatest, waited 10 minutes or so to check in because no one was at the front desk, pool wasn’t clean, lobby needed some refreshing.