Hotel Indigo Newcastle by IHG

It was clean, comfy and quiet. I liked the lighting in the room, which was very good for reading in bed and I also had a lovely shower. There was also a mirror for doing your makeup which is helpful.

There was no free tap water only two cans in the minibar. I always think it's nice if there is a refillable glass bottle of water. It doesn't need to be chilled in the fridge, just left with the tea/coffee facilities.

Clean, stylish, friendly staff, helped us with special request for room before we arrived, great breakfast choice and great quality

Location

Nothing

The staff were excellent. I have stayed many times and normally rate the hotel very highly.

We deliberately chose the hotel for the location and the fact that it had air conditioning. We chose a superior room to enhance the stay. Unfortunately the air conditioning was not working. So the room was virtually unusable. This seemed like a known problem, so the adver for the hotel should be changed, air conditioning should mean working air conditioning.