Travelodge by Wyndham Kapuskasing

Staff and service was awesome and accommodating with everything going on

Convenient location. The property has really tried to bring it back to the standards they had before the nonsense with the fire evacuees. (We stay at this location often). Beds are extremely comfortable. Added additional comforts to rooms. Water was hot. Room was clean. What more do you need for an overnight when travelling.

Price and it’s been updated. Clean

Waffle iron--when it was clean and working

The staff are completely unprofessional and allow very questionable conduct to occur on the premise! When I was checking in, Priscilla insisted that my stay wasn't paid for. After an HOUR working with booking.com, the issue was Priscilla trying to charge more than what was agreed upon! Even upon checking out, she tried to leave an outstanding balance! The room I was originally given had a chemical stench that was so bad that I couldn't breathe! I tried to open a window to air out the room and was horrified to learn that they could not be opened--which is a fire hazard and smoke hazard where guests would die of smoke inhalation from an inability to open ANY window! I was told that the windows being unable to open is a "safety feature." There is a very unstable night worker who slams doors at 2am. Even after reporting the issue, nothing was done about her despite her clearly having some sort of mental breakdown at one point. Then, there was a "guest" who seemed to be friends with this unstable employee who ran around the hallways yelling about wanting to be a disturbance to the point where I thought a drug addict had entered the facility and NOTHING was being done by the staff. The next day, the same individual left a questionable substance at the breakfast bar and was yelling in the eating area inches away from the staff--being the unstable employee. This unstable employee also frequently refused to get out of her chair and demanded that I take care of the waffle iron after it had broken and the alarm kept going off--she couldn't be bothered to check on it. The cleaning staff required you to chase them down to get your room cleaned and some days didn't even bother attempting to check.

Amazing service, definitely coming back!