The Biarritz Hotel

Business trip and everything was good

The location, staff, breakfast and common areas all good. Our room ….. very poor indeed ! The reason apparently is because it’s due an upgrade !! Our room was very dated, poorly maintained and most importantly a health hazard due to the damp. The damp was clearly visible, on the carpet, the walls- peeling wall paper, mould in some areas. Rust on the bedside lamps. Most importantly our clothes were very damp after a few days of hanging in the closet. Explantion given was the fan in the bathroom was not working despite it sounding as if it was. Not the job of a guest to spot that one ! The fan has clearly not been working for a very long time !!! We brought the issue to the attention of the hotel Manager. Not once did he say “sorry “ he just thanked us for bringing it to his attention and reminded us about his excitement for the future refurbishment ! We were not looking for any compensation at all. The lack of contrition from the Manager was extremely disappointing and no gesture of good will was offered eg a drink from the bar. This would at least of helped to prove he was actually sorry for our experience !!! In conclusion this particular room has been in a very poor condition for a very long time and if Management claim they were not aware of this they were not doing there job correctly!

Good location with views over bay, short walk to beach and beside bus stop for St Hellier. Clean and spacious with good staff. Our room was at back with no view but most appear to have views across bay. Shower room a bit dated and small. Sofa bed in “suite” room was small and uncomfortable but fine for small children. Food was good but ask for cooked breakfast promptly to avoid a long wait.

The gardens were beautiful, ocean view and beach spectacular. The room amenities could be improved but overall was very acceptable

Lovely room with view of St Brelade’s Bay. Staff very friendly and attentive. Good disappointing. Breakfast menu card stated crusty rolls and Danish pastries, there were none. They did have mini croissants and mini petit pain au chocolate which were good. We had a meal in the dining room the first evening but the food was very average and not worth the cost. We ate out after that.

I booked a single room and there was no view. Not sure if it’s the staff quarters. However happy not having to pay single room supplement. Hotel had lovely views but there is a steep hill from the beach and even steeper if you access the hotel through the gardens from the beach. Staff were very friendly

Staff were very friendly, hotel was clean and rooms comfortable. Sometimes had to go to the restaurant to get bar service but not a major issue.

Good

We had a lovely stay, the views were spectacular. Food delicious and staff very friendly and helpful. Only negative was our room didn’t have air conditioning and the fan provided wasn’t adequate.

Beautiful view. Lovely, helpful staff, especially Rose.