Concorde Hotel Doha

This hotel is primarily used for Qatar Airways customers who miss their connection at Doha airport.. The staff couldn’t care less, we asked multiple times for towels and were told they would be sent to the room but don’t arrive We had QAR250 each to spend but only did the buffet lunch which was nice Wouldn’t bother with the pool, staff have to give you access which is ludicrous then again we request pool towels which followed about 20min after being given access to the pool area. Madness Checkout was chaos, everyone trying to checkout at same time in order to get transfer to the airport.. invoices being prepared and signatures requested even when no additional spend had occurred. Process overload

Our flight got cancelled and I had already made the payment for two nights. So I lost one night payment. For the next day's early departure, we had ordered an early wake up call at 05.00 a.m. However, nobody called, but thankfully there is a Mosque nearby that woke us up at 04.30 a.m. When we arrived at the hotel , tired, but hungry. we decided to go and have dinner at the hotel's restaurant. This was around 09.00 p.m. The food was filling, but almost cold. I have stayed at better hotels than this. To top off everything else, our luggage did not arrive with us, but was checked in to our final destination.

Thank you for the great service namely Jouiise and fahed. Very friendly staff and very accommodating also. I will stay here for only 1 night but they gave us good service

Ira, Joise and peter were so approachable and very capable crew. Very professional in dealing Clients. Good character, shows dedication of work ,good team work.

I normally write reviews at the end of our stays however feel I need to write this while we are still here. My wife and I have stayed one night out of three nights and have already been to reception 3 times for basic housekeeping issues. Despite the room having been booked for almost 12 months when we arrived they struggled to find an available room that we had booked. They had housekeeping hastily prepare the room. Visit 1 to reception 10 minutes after check in - There was only one towel and no toiletries in the room. They were delivered quickly. Visit 2 the next morning as there were food residue on the floor from the previous guests that hadn’t been vacuumed before we checked in and the toilet seat was broken. These were rectified later in the morning. Visit 3 the afternoon of the second day as once again they had left one towel for 2 people and not replenished the toiletries. The in-room safe was also not working. For a hotel that claims to be 5 star these are basic issues that should not arise and take away from the relaxing time we were hoping to have. The room is okay but not great. The reception staff have been the only positive so far. I hope it improves!

The hotel is excellent. Large rooms, immaculately kept. Staff were friendly and helpful at every stage making the stay easier.

We arrived a day later to Doha as our flight got cancelled. Did not get our money back as the hotel indicated that we had made our hotel booking directly with Discover Qatar as well as our airport transfer, which showed that we had not paid for it. We were too tired to argue about it. So we decided to pay for it on the spot. It wasn’t much, but it’s the principal. Went to have a buffet dinner at the hotel, which was practically cold. Asked for a early wake up call for the next morning, but no call. Thank God there’s a Mosque near NY that woke us up at 04.30 One night was enough for our stay at this hotel.

Great customer service.Cant remember her name but she was a short asian lady at the reception.Amazing hospitality.rooms have good amenities.loved the pool location as well.Check in and check out are pretty much simplified.Not a hustle.Will definitely go back to Concorde

Staff were professionally trained. Clean and spacious rooms. Food was good especially pastries. Axcomodating staffs.

Excellent Service Jouise and Aira Thanks a lot, appreciated. Good hotel, good comfort and location is central. All the best,