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8.4 / 10 Guest Rating

Hotel Ambassador Zermatt

Spiss-Strasse 10, Zermatt, ch

Hotel Ambassador Zermatt - main view

About the Property

Central Location and Stunning Views
The Hotel Ambassador Zermatt is conveniently located just 100 meters from the Zermatt train station and offers breathtaking panoramic views of the Matterhorn from every balcony.

Luxurious Amenities
Guests can unwind in the large heated indoor pool, relax in the whirlpool, and rejuvenate in the sauna. The free high-speed WiFi ensures you stay connected throughout your stay.

Dining and Entertainment
Indulge in a culinary journey at the Tapas & Wine restaurant offering Swiss and Spanish delicacies. Afterward, head to the inviting lounge and bar for a wide selection of drinks to enjoy a relaxing evening.

Ready to experience luxury and comfort in Zermatt? Book your stay at Hotel Ambassador now.

Facilities & Amenities

WiFi available
Free WiFi
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Please note that Zermatt is car-free and can only be reached by train. Guests can drive to Täsch and continue to Zermatt by train or taxi. If you arrive with children, please inform the property about their number and age. You can use the Special Requests box when booking or contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

hotel room with a view of the snow capped mountains
hotel room with a bed, desk, and chair
bedroom with a white bed and a wooden headboard
bathroom with a sink, mirror and soap dispenser
1/4

Twin Room with Matterhorn View

This double room has a balcony, mini-bar and seating area. Please note that extra beds are not available in this room type.

25 sqm
Sleeps 2
2 Twin bed (90-130 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneHair dryer

Twin Room with Matterhorn View

Non-refundable
Breakfast Included
20% OFF$487.51

$390.01

Includes taxes & fees
bedroom with a white bed and a wooden headboard
hotel room with a bed, desk, and chair
view of a building with a mountain in the background
bathroom with a sink, mirror and soap dispenser
1/4

Standard Twin Room

This double room has a balcony and bathrobe. Please note that extra beds are not available in this room type.

25 sqm
Sleeps 2
2 Twin bed (90-130 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneHair dryer

Standard Double or Twin Room

Non-refundable
Breakfast Included
20% OFF$598.07

$478.46

Includes taxes & fees
view of the living room from the dining area?
desk with a laptop and a chair in front of it
photo of a bedroom with a bed and two chairs
1/3

Suite

This suite has a balcony, a bathroom with bathrobes and a living area with a sofa. Please note that the room rate is based on 2 guests. Maximum occupancy is 3 guests.

60 sqm
Sleeps 3
1 Sofa bed (Variable Size)
Amenities
MinibarShowerSafety deposit boxTVTelephoneHair dryer

Suite

Non-refundable
Breakfast Included
20% OFF$571.25

$457

Includes taxes & fees
living room with a couch, coffee table and chairs
living room with a couch, chair, and television
bed with blue and white blankets on top of it
bedroom with two twin beds and a small side table
bathroom with a sink, toilet, and bathtub
1/5

Family Suite

Suite Familiale This suite features a balcony, cable TV and a living room with a seating area. Please note that the room rate is based on 2 guests. The double bedroom is connected to a second bedroom, with two twin beds of 90/71 in. Maximum occupancy 4 guests.

60 sqm
Sleeps 4
2 Twin bed (90-130 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneHair dryer

Family Suite

Non-refundable
Breakfast Included
20% OFF$641.03

$512.82

Includes taxes & fees

Guest Reviews

8.4
Excellent2103 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the great location.

Categories

Cleanliness7.6
Service9.1
Location9.1
Room Quality8.1
Amenities8.1
Value for Money8.6
Food and Beverage8.1
Overall Experience8.6

Select topics to read reviews

J
JudithchCH
Verified booking
solo_traveller
Standard Room
Stayed in Jun 20, 2026

"Exceptional"

10.0

Alles gut

Alles in Ordnung

Helpful?
D
DeniscoCO
Verified booking
couple
Standard Room
Stayed in Jun 19, 2026

"Exceptional"

10.0

Muy limpio y buena vista

Todo estuvo perfecto

Helpful?
A
AijpJP
Verified booking
couple
Standard Room
Stayed in Jun 17, 2026

"マッターホルンビューの部屋を選べば、満足度は高い。"

9.0

部屋のバルコニーからマッターホルンが見えた。 マッターホルンの朝焼けを見るには、最高のロケーションだった。 駅からも徒歩2、3分。とてもアクセスの良いホテル。

なし

Helpful?
L
LuminusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 6, 2026

"Good value."

9.0

Friendly staff, clean, spacious room with good view. good value.

Helpful?
L
lateefaaeAE
Verified booking
couple
Standard Room
Stayed in Jun 2, 2026

"Beautiful stay amazing staff"

9.0

Staff are very friendly, hotel is very clean, food is so good

It’s should have little space for dogs

Helpful?
C
CorinnausUS
Verified booking
couple
Standard Room
Stayed in Jun 1, 2026

"Exceptional"

10.0
Helpful?
C
CorinnausUS
Verified booking
couple
Standard Room
Stayed in Jun 1, 2026

"Great wonderful stay!"

10.0

Pool/location/breakfast/staff

Nothing

Helpful?
H
HendrikchCH
Verified booking
couple
Standard Room
Stayed in Jun 1, 2026

"Well located hotel, too expensive, not a 4-star experience"

6.0

Hotel Ambassador is very conveniently located 1 min away from the railway station on the main street with most restaurants and shops. We got a Matterhorn view room, which thanks to the clear weather led to a stunning Matterhorn view in the afternoon and morning. Reception staff is nice and courteous. Our double room size was OK. Overall, a nicely located middle of the road hotel, too expensive for the experience.

Hotel Ambassador claims to be a 4-star hotel, but can't live up to that rating. The entire feel of the hotel is dark and dated. The room was also way too dark (couldn't read the locker code in the closet, it needs a closet light), with a rotten bathroom door frame and mould. The upholstery of the chair needs a big redo, see pic. Shower head was good. Towel size adequate, but it wasn't fluffy. Poor amenities and pillows too bulky, no pillow choice. Sauna experience was poor: it was too small and only open 08:00-20:00. I was kicked out by unpleasant staff at 19:58. Breakfast room looked cheap, like an American motel, with average breakfast quality, no eggs made too order, very limited fruit selection, no humus and special dishes, etc. So the hotel experience is quite middle of the road. It doesn't justify a double room rate of CHF 450 (around €500) a night, not even in Zermatt.

Helpful?
A
AngelesES
Verified booking
family_with_children
Standard Room
Stayed in May 31, 2026

"comodidad y tranquilidad"

10.0

Nos gustó mucho la ubicación, muy cerca de la estación de tren pero silencioso y tranquilo. La habitación era muy grande, con dos balcones y desde uno de ellos se veía el Matterhorn. El desayuno era variado y tenía una gran televisión conectada a las cámaras web que hay en lo alto de la estación Gornergrat para que vieses como estaba el tiempo por si querías tomar pronto el tren para ver los glaciares e ir de senderismo de altura. El personal era muy amable y varias de las personas hablaban español.

Helpful?
R
RonaldusUS
Verified booking
couple
Standard Room
Stayed in May 30, 2026

"Great place to stay"

8.0

Great location and good breakfast

Helpful?