TownePlace Suites Bridgeport Clarksburg

Clean

N

One night stay route home from Florida. Needed comfort and convenience. We got it here. Very nice property.

Clean and spacious room

Pool was closed( reason we were staying there) so upset when we couldn't use it

I booked a a king studio room with a bathtub. When I arrived at the property and into my room, there was no bathtub, just a walk-in shower. I kindly walked down to the front desk and mentioned that the room I was put in did not have a tub. I was simply told from the front desk staff “our king rooms don’t have tubs”. And I said, “your website as well as Expedia’s website states that the room I book has a bathtub.” I was told the ONLY option was to cancel my room with Expedia and pay the one night charge for the wrong room and re-book through the hotel for a room with a tub. I was absolutely not going to pay for 2 rooms for one night, one of which was falsely advertised. Expedia also did not remedy this situation as I was only provided a $40 comp for an upgrade but would have to pay the additional 1st nights stay out of my own pocket when it simply was not my fault. The hotel staff was very rude and offered NOTHING even after I explained that I specifically booked that hotel and that room because of the bathtub since I had my small child with me who only takes baths. Additionally, when I arrived at the hotel I asked what time the indoor pool was open. I was told it’s closed and to use the pool next door. The website never advertised that the pool was currently closed, which is yet another reason why I initially booked this hotel. Extremely dissatisfied with this hotel, the staff, and their lack of accommodation towards guests. I will never return.

The staff was amazing & welcoming as soon as you get through the door! Rooms are perfect, & Jamie was so sweet!! Breakfast was good there was so many options to choose from. I will definitely be coming back for another visit!!!!!!!!!!!!!!!!!!

It was a quick one night stay and so it was what we expected

Very nice hotel

For a hotel that was renovated September 2024 ~ it was a disaster! Everything was beat up! We ended up getting a refund for our reservation because we couldn't stay here! We were in town for my husband to have surgery. We had a 2 bedroom suite reserved. We went to the room that was assigned and it smelled horrible. I went to the front desk to complain and was given a bottle of "febreeze" to spray in the room. There were no other 2 bedroom suites available. The hallway carpets and elevators were very dirty. There was no way we were going to be able to stay there for a week while he recovered! Fortunately I was able to secure an AirBnB for our stay. I wouldn't recommend this hotel for ANYONE!

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