Crieff Hydro

I went there with my friends and it was i very pleasant experience. will come back for sure

Went for a family birthday. Stay was pleasant overall however some things could be improved. For example, we were unable to reserve any activities on the website, we highlighted this at check-in and apparently staff are aware of this but nothing on website to say this so we missed out on lots of activities. Another example is when we went for dinner, we asked a couple of questions about some of the main courses, the server didn’t know the answers as we asked her to find out and she didn’t. She then came and asked if she’d taken our order so waited 1 hour for our food. We fed back the burger was very dry and didn’t eat it and she said she would mention this but we were told at payment there was no feedback put through regarding this however the manager deducted this from the bill. At check out staff didn’t taken any notice of the queue and just let people skip until we said there was a queue. We were told we had to pay the balance of the rooms even although we had paid upfront. With a few training sessions these types of things could be resolved.

Overall was a good stay, spacious, lots of activities. However check in online tells you 3pm , we weren’t checked in til 4:30pm. Big impact being the first experience at the hotel. Room not spotless, service: hit or a miss.

Had a great weekend here. Loved every minute of it but it is important to book activities as they fill up quickly. Activities are a bit expensive.

Lovely friendly staff. Nice relaxed informal atmosphere. Great room. Only complaint was the music in The Terrace restaurant, was both awful and too loud and ruined the whole ambience of the restaurant, food good though.

Perfectly comfortable stay. Room was nice with lovely view. Everything could be popped on room bill which was convenient.

Plenty of space, nice corners to sit and relax. Everything under 1 roof.

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Awful. Stayed in room 56. Chairs were worn. Room 58 wallpaper was old, tired and peeling edges. Check in was appalling. Senior receptionist was patronising and duty manager unhelpful. Booking system for pool and breakfasr meant stay was regimented and not leisurely. Shania on receptionist was helpful. Breakfast and dinner in main restaurant was nice. Sports hub service was appalling. Dirty cutlery staff were unhelpful. Never even came to our table.

Was really looking forward to staying at Crieff Hydro believing it to be a more affordable Gleneagles. Sadly it was more of an upmarket Butlins. Clearly the hotel struggled to cope with the large number of customers and standards, particularly cleanliness in the dining room, had been allowed to slip. However, our room was warm and comfortable and there was much on offer as entertainment for families. Just wasn’t right for a middle age couple.