Crieff Hydro

On check in I was told I had not paid for the reservation when I insisted I had. They insisted they take full payment again until I had proof. On finding my statement I asked them to refund the over payment. I was told I should wait until I checked out 2 days later. I insisted they make the refund to be told it often takes 5 days to make the refund. It also took 4 attempts to get them to fix my cold shower. I

Fantastic relaxing stay. 2nd time here and it was fabulous again. We’ll be back

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Great place for everyone

Great stay, excellent facilities

Food was amazing

Lovely experience. Will definetly be back.

I sent an email ahead of my stay requesting a seat for the shower as I am a wheelchair user. I had to request again on arrival, the chair was provided but it was impossible to close the shower door. A smaller seat would have worked. I have no complaints on any other amenities and staff were very nice. Just such a simple thing can make the weekend less of a problem re the wheelchair use.

Brilliant! We had the best time with out daughter who is 4. So much to do!

Easy to drop family and luggage at front of hotel and parking not far away. Both children (6 3) enjoyed Big Crunchie (Big Country, but hard to say when you're 3!) This 2hr childcare is fab and enabled us to go to the Victorian Spa and have a few moments to actually read a book! BEWARE: you need to book your holiday directly through the hotel to get this free. If you book through a 3rd party, eg Expedia then it's £15 per child per session. Entertainment at night was good, our kids loved disco, bingo and magician whilst we were there. We also played tennis, had fun in the play park and had a lead-rein walk. Breakfast was good, very busy. You really do need to book everything in advance though. Splash times are very busy (fab inflatable slide) but go outwith these times and it's much more pleasant!