Foxhills Club & Resort

Excellent facilities, beautiful grounds

Spa, dining restaurant 19 Accommodation

Very disappointed with my recent stay! Complete lack of accountability, and basic customer care/ respect. Within 30 minutes of checking out, I contacted the hotel regarding a silk pillowcase I had accidentally forgotten on the pillow. Despite the immediacy of my message, I was informed that it could not be located. When I raised this, my concerns were dismissed, and I was repeatedly assured that no staff member would have taken it, rather than any meaningful effort being made to investigate the situation. This left me feeling as though my account was not being taken seriously. For a hotel of this prestige, such situations should not occur, and certainly should be handled very differently. As a returning guest who has chosen this hotel to celebrate special occasions, I expected a far higher level of professionalism, care, and understanding. Instead, I was left feeling disregarded and disheartened, which has significantly impacted my trust in the service provided.

So the site was in a great place and I could charge up the car. There was also really good support in the gym and I went to a yoga class which was enjoyable.

OMG nightmare. So I had £50 taken off my card as a preauthorisation. I was told that it would go as it was unused but it has stayed on my account ever since. A month has gone by. When I raised it with the hotel I was given frankly short shrift. I had paid over £400 to stay at Foxhills but the afterservice was frankly unfriendly, unsupportive and the tone was 'I really don't care'. The receptionist was snooty and dismissive and the finance team didn't follow up after I asked for a code to help clear the charge. I honestly felt like they'd got their money out of me and once I'd gone I was no longer of interest to them. It was a premium rate that I paid and customer service fell far below that. I am still annoyed right now. The main house was shut and I was in the annexe so you think that they would be even more supportive of clients considering that not all places were available. I just couldn't risk going back there after this. Just imagine if something else needed fixing, I couldn't trust that they would be supportive or helpful and that's a deal breaker for me. Many times over the last few weeks my phonecalls went unanswered. I left messages with Finance to get some help that were ignored and when I did finally speak to someone they promised to get back to me with the code and haven't. I even left a message for the General Manager as I was getting nothing back and was ignored.

The property was great, big and clean room

For the dinner we were in the XIX restaurant. The quality of the food was very low. I have ordered king prawns pasta and it was with extra boiled pasta and some chopped tomatoes from can. The same one was for my daughter, pasta from children meniu.

Stunning building on beautiful grounds, lots of local shops / restaurants nearby, facilities are really nice

Varied amenities, lovely surroundings, pleasant staff , nice rooms , not too spread out, beautiful main house.

Staff need more training. AC and heating thermostat in bedrooms. No baby sitters

This was my second stay at Foxhills, I love the grounds, the spacious bedroom and the overall atmosphere. It’s elegant and relaxing.

The outdoor pool was closed on the first afternoon. The facilities might be a bit crowded as it’s also open for members, not only hotel guests.

Very comfortable and stylish room with excellent spa facilities in lovely setting.

Some more healthy breakfast options would have been welcome.