Hampton Inn & Suites Fresno - Northwest

3 nights stay. The hotel staff was welcoming. Room on 4th floor facing the railroad tracks/construction and the Starbucks was clean and the window opened 4 inches for air. The AC worked and was quiet. Everything worked in this room. Breakfast good. Now the issues outside of management's control. California is building the high speed rail line and it will go right outside this hotel. Construction noise begins at 4am with bulldozers and scoopers digging and moving equipment. This entire hotel is surrounded with construction. THIS WAS NOT STATED ON THEIR WEBSITE. WHY? Now, would I return? Yes, and here's why. Their price for all their features is considerably lower than all the other Hampton's in Fresno. Everything works in the room. A great plus for us as we had just come from a much higher end Hilton in Monterey and had multiple problems (5 nights of it). So, keep doing such a great job and we will be back.

Front desk girl was rude. They didn't accept my debit card for the incidentals fee. And told her i didnt have any other cards because this is my bank debit card. Its fdic ensured, visa logo, through sutten bank nothing crazy or weird. I used the same card to book my reservation but couldn't pay my $20 incidental with it for some reason.l because of thr so called policy. She Offered no other help just stared at me. The room was dirty and smelled. Stepped on a big piece of hard candy that was stuck to the floor. My A/C unit wasn't working properly. I tried adjusting it to make it colder and it did nothing. The water was going to be shut off at 8AM so i wouldn't be able to take a shower in the AM unless i get up earlier. The hotel didn't say anything because i would not have stayed there. My room key got deactivated and had to reactivate it. It was horrible. One thing after the other with this place. I checked out early and went somewhere else. Felt like i had no choice but to stay because it was non refundable but i had enough. I just wanted a nice quiet relax day in a clean room and this place just ruined it.

Breakfast room very crowded. No tables opened garbage cans very full needed to be emptied only one person working needed more people food was cold and bit real good lady was always filling up food. This what J did not like. Have more people helping

Have more people helping ‘ empty garbage cans often as they were flowing over train people better have better food

Train passed by at 4 or 6am in the morning. Half a sleep but not appreciated.

The room couldn’t be darkened at all! We got practically no sleep! We had to be up early in the morning for our daughter’s surgery & the lights from the road and traffic and sun kept us up all night! Photos of the light in our room even as early as 3/4 am and again around 5 am when we had to be up. And the dead Cockroach next to the toilet. How does that even happen on the 3rd floor?

One night and it was ok.

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The television was a 19 or 20 inch and looked like it was bought in in the 90’s.

It had a very good staff