Dreams Vallarta Bay Resorts & Spa - All Inclusive

LOS ALIMENTOS ESTAN MUY RICOS. SERIA BUENO TENER EN EL GRILL DE LA ALBERCA, LA POSIBILIDAD DE TENER FRUTA FRESCA, SMOTHIES, JICAMA Y COMIDA MAS SALUDABLE. SOLO HAMBURGUESA Y PAPAS A LA FRANCESA PARA UN MEXICANO, SE PUEDE UN SOLO DIA. EL PERSONAL MUY AMABLE SIEMPRE, AUNQUE ALGUNOS EN LA RECEPCION, ALGO VERDES E INEXPERTOS.

CREO QUE NO ES UN HOTEL PARA NIÑOS O ADOLESCENTES. NO HAY TOBOGANES O ACTIVIDADES PADRES PARA ELLOS. VIENEN APARTE CON LOS VENDEDORES DE LA PLAYA, PERO UNOS KAYACS, VOLIBOL EN PLAYA, ESTARIA MEJOR. LA CANCHA DE TENIS ESTABA OCUPADA POR LOS PREPARATIVOS DEL MUNDIAL Y LA DE PING PONG ESTARIA MEJOR EN UN TECHITO Y CON PELOTAS BUENAS. VEO AHORA LA PREGUNTA DE LA PLAYA DE LA MARINA: NO SUPIMOS ACERCA DE ESO. TAMPOCO SE NOS HIZO SABER QUE SE DEBE DEJAR PROPINA A LOS MESEROS Y ALGUNOS SI SE ENOJABAN MUCHO SI LA GENTE SE PARABA Y SE IBA.

The overall experience at Dreams Vallarta Bay was positive and better than expected. The one aspect that put a damper on the overall stay from the beginning was that we had received a room upgrade offer prior to arriving. I made a certain dollar offer and it was immediately accepted. The email is very clear on what the cost would be, but when we arrived and checked in, I was quoted a higher rate than agreed upon (by about 10%). To be fair it was still a good deal, but the fact that the rate differed from what was agreed upon (in writing in the email) gave us a negative and "scammy" feel about the resort. Other than that, we were pleased with the visit. The room was indeed very nice and clean (we had a PC Master Suite), and the balcony was wonderful. Food at the Italian restaurant was wonderful. The buffet was okay and overall what I would expect. The poolside bar food was also okay, but the service is not terribly friendly, which is not the worst thing. Overall, I would recommend the resort, but if you choose to upgrade your room prior to arrival, you may be met with a higher rate than agreed upon.

I had the best time at Dreams Vallarta Bay! We were there for a wedding and the entire team that supported us was amazing, and the view was stunning with the sunsetting over the ocean! Aside from that, the entertainment team was AMAZING, especially David! I am the type of person that isn’t afraid to have a good time and they really made sure we had activities and we never stopped having fun!!! Special extra shoutouts to Esteban, Noé, and the guest Zumba instructor Denise! All and all I would suggest this trip to everyone! We made so many new friends while dancing and having cocktails at the swim up bar, can’t wait to come back! Thanks to all!

Overall, our 7 day vacation at Dreams was really everything we were looking for: all-inclusive, 4 star quality & price, and close to the city center/romantic zone to get some variety. My husband and I did a TON of research on the resort, what to expect, and things we should keep in mind -- I'll admit, this was incredibly helpful to ensure we went in with eyes wide open. After reflecting on our time at Dreams/Secrets, we have some reactions and tips for anyone considering this property! Pros: - Food is good! Wide variety, sensitive to allergies, and decent quality. That said, it's an all inclusive. We think of it as 'cruise food' if you've ever done a cruise. It's solid, but it won't be anything you gush over. - The property itself is gorgeous. The lobby really is stunning, the rooms are large and luxurious, and the pool areas are perfect. The property is clearly maintained very well (people were scrubbing/fixing different parts nearly every day), and it made it feel well cared for. - Location is perfect for getting off-site and exploring the city. We were here for pride week, so it was nice to do some fun things in PV. Ubers and taxis can come right up to the resort for ease of travel. - We stayed in a preferred suite / the preferred tower, and the butlers/concierge were WILDLY amazing and added so much to our trip. Shout out to Cristian who really made us feel so welcome, checked in with us every time he saw us, and always had a beaming smile and genuinely enthusiastic attitude. He alone made it worth upgrading the room! Cons (admittedly subjective, tried to focus on broader comments): - The staff in general was good, but there was an underlying sense that no one was really all that happy in general. There seemed to be a clear hierarchy amongst them, and we witnessed several managers assert dominance over some other staff. We were by the pool when the manager of the French restaurant came up (we had no idea who he was) and he was offended we asked him for a drink. Just threw off the vibe at times. - The reviews are correct that they WILL try to sell you on going to an info session for the Hyatt Unlimited Club, or their version of a timeshare. We had been traveling for 13 hours when we checked in and the saleswoman, while professional, was incredibly pushy. We were smiling and nodding along, but not committing to anything. We had to confirm with her the next day that we were not interested and try to shut it down firmly. It helped that we went into the experience knowing this would happen, so it's good to be aware so you can firmly say no (no matter what they try offer you: free massages, free romantic dinner on the beach, etc.). Who wants to try and fend off sales people on vacation?? - The beach. It's there, and the sand is nice enough, but you are immediately bombarded with random vendors trying to sell you stuff (hats, blankets, sunglasses, etc.). And, the beach declines VERY steeply to the water, making it look really unsafe to be swimming in the water at all. We were a bit disappointed since we were excited to enjoy the beach, but it was generally a bit of a letdown. There are much better parts of PV if the beach is critical to your vacation experience. - Mini Bar in the room was... fine? A couple beers, sodas and waters. I've been to other Mexican all inclusives and had way more. TIPS / Expectation Setting: - BOOK THE DREAMS SIDE OF THE RESORT! For us, it was way cheaper (by like, thousands) and then you can pay a daily fee to get access to the entire Secrets side. It was $50 a day for both of us ($50 total), so we paid MUCH less than we would have for the exact same rooms on the other side. This is a hack that I was skeptical/unsure about when we went, but it worked out perfectly. - If you are looking for a swim-out room, I might not book the preferred tower / preferred room. We noticed that the regular swim-out rooms were super private and blocked with plants from the general public, but the preferred rooms were wide open so anyone could see into your pool area/room. That was counter-intuitive to us, so something to consider. - Check out spa options at nearby resorts! This resort had some of the most expensive spa options, but right down the road we found much better deals at a different resort. It's worth doing some research. I'm sure it's great here, but we love a good deal. - There are weddings. Every. Day. Sometimes more than one. So be aware that there will be some interesting gatherings that you can look at from your room. It can be a bit much after 7 days. - If you actually like wine, the all-inclusive wine here is not great. (I know, wine snob here). There is a grocery store within a 3 minute walk, so you can buy some very cheap, but tasty, bottles of wine to have in your room. They weirdly won't bring you / give you a full bottle anyway, so it was nice to have some good wine in our fridge. - Plan to get off the property! PV was so beautiful and we had some of the most incredible meals when we went out for dinner. Very easy (and cheap) to Uber or taxi. - Probably sad I have to say, but bring lots of pesos in small bills (20's and 50's). I know tipping culture is a hot topic, but this is an all inclusive and it's very much appreciated. Just give them the equivalent of a dollar for their service. Overall, would recommend. It was solid, especially if you can get a good price (we paid ~$350 a night for a preferred room in May). Hopefully this helps!

David is a fantastic Entertainment coordinator at the pool! He keeps us moving and having fun all day!!!!

This was probably our 10th visit to this resort over the last 12 years, and unfortunately it will likely be our last. Before our arrival, Ximena in Reservations was exceptional. She did a fantastic job coordinating multiple rooms for our birthday celebration and was one of the highlights of our experience. Unfortunately, the rest of the stay did not live up to the standards we remembered from previous visits. While trying to arrange a birthday dinner for our group of 16, communication from the concierge team was disappointing. Daniel assured me that he would get back to me regarding our request, but I never received a response and ultimately had to follow up myself several hours later. At that point, I was told the request could not be accommodated. Eventually, another team member helped arrange dinner at the neighboring Secrets property, which shares facilities with the resort. However, we were then required to purchase two bottles of tequila, totaling approximately $350, in order for our group to sit together. At an all-inclusive resort, this felt unnecessary and disappointing. Compared to previous years, the resort experience has noticeably declined. The former nightclub has been reduced to a small bar with very little atmosphere, the liquor selection appears to be limited to lower-tier brands, and service throughout the resort was inconsistent. While there were certainly some employees who provided excellent service, many others seemed disengaged and unhappy, which affected the overall guest experience. I do want to recognize Iliana and Jean at check-out. They were professional, helpful, and took the time to listen to our concerns, which was greatly appreciated. What makes this especially disappointing is that we have so many wonderful memories here. After nearly a dozen visits over more than a decade, we expected the same level of hospitality that kept bringing us back. Instead, we left feeling that the resort no longer offers the value or experience that once made it one of our favorite destinations. This was likely our final visit.

This is our third trip to this beautiful resort. We continue to come for the great customer service from a well-seasoned staff experience. Cesar is five diamonds with his morning and lunchtime greetings at the Carnival Buffet along with Oscar and Alexani. Always smiling, engaging with the guests and making us feel special at the resort. Alejandro recognized my husband as soon as he walked into the breakfast area with a big welcome back hug. Franciso from Capers welcomed us home with his beautiful smile and generous hugs. He is the best public relations for this resort. Always with a smile, he delivers great customer service and showmanship with his presentation of the food. In Secrets French restaurant, Eloyon (hope I spelled his name correctly) was the perfect host for our special dinner. The rooms were clean and comfortable throughout our stay. We did miss the changes from previous years such as having the option of the BBQ by the pool area everyday along with classes offering how to make guacamole along with specialty drinks and other food items. The pool service was efficient with Diego, Manuel serving us throughout our stay. The pool songs were repetitious each day with the except of the last 3 of our 10 day stay. The last few years the pool personnel engaged most of us at the pool for exercise, dancing and games which this year I found less was offered. We realize that cost need to be cut but not offering Corona, and Modella beers to the guests is not Mexico! We come for the food classes, pool atmosphere, bbq lunches as an alternative to inside dining and most of all the staff. The food that is offered at this resort is very good compared to other all inclusive resorts. The chefs deserve an applause. No complaints at all. Lastly Mario who we have known since our arrival three years ago was the perfect bell captain. We remember when he was assisting at the front desk. Hyatt, you need to bring back the favorites for your guests to make their Mexican vacation complete!

Restaurants basically the same. Attire was not stated clearly so unable to get into several of the inclusive restaurants. Air conditioning repeated shut off. Room service ordering did not work as indicated.

This was our first time staying at a Dreams Resort, and honestly it was not what we expected. It turned out to be a very disappointing trip for my wife, my two children, and myself. We chose this resort because it was advertised as family friendly, but unfortunately that was not our experience. We were unable to access the Italian restaurant because we had minors with us, which already limited our dining options. There were also not many food options for kids. Another situation that upset us was when security asked my children to leave thejacuzzi area. I do not understand why, especially since it is on the family side of the resort. The next day we saw other children inside the jacuzzi and nobody said anything, so the rules did not seem consistent. What concerned us the most was the music being played around the family areas. Many songs contained profanity and inappropriate lyrics that children should not be exposed to. My kids are 6 and 8 years old, and they should not have to hear those kinds of songs at a family resort. I spoke with a staff member about this issue, and he told me he would speak with the person in charge of the music, but unfortunately the same thing happened again the next day. We ended up moving to the beach just so our children would not continue hearing that type of music. I do want to recognize the waiters, who were wonderful every single day — always smiling, professional, and attentive. A special thank you to the waiter who took care of us by the kids pool, even though I unfortunately forgot his name. Sadly, after this experience, we will not be returning to this resort.

Aweful DREAMS pool service and a double margarita tasted like watered down lime sugar juice. Paid extra to spend days at SECRETS pool/beach and after 5 hours of beach time waiter never came by - yet was assisting others. Maybe short staffed? Unsure - but I will not be returning- disappointing because we were returning in December 2026 but I will be cancelling the stay at SECRETS/DREAMS.