Herald Suites

Le cadre ancien et historique magnifique

Chambre exiguë

Sehr freundliches Personal.

Der Geruch und die Bettdecke hatte leider Flecken.

Nice, clean and spacious room

The hotel is a good location, close to Makati center, and accessible to the airport. The staff are always kind. You can expect a hot-water shower, which is otherwise not normal in Manila.

I could not find any complaints I need to give. But some rooms have a week WiFi signal, which might be crucial for many tourists.

Krásný hotel , v místě nemá konkurenci

Let op dat je een rookvrije kamer kiest. We kregen bij aankomst wel gelijk een nieuwe kamer toegewezen toen we erom vroegen!

Hotel is near the restaurants, mainly japanese restaurants and shopping malls.

Poor Hygiene and standards such as dusty floors, rusty bath/shower. Television in room did not work.

Just arrived and already a disaster. Just arrived and already a disaster. Ive been here less than 8 hours and absolutely awful. Firstly, I arrived about 1.5 hours early, although they seemed empty I was made to wait until exactly 2pm to check in. I was then told that I was only staying until the 16th, although I knew I was booked until the 17th, I had to actually connect to their Internet and find the booking to show them, then they suddenly found the extra days booking as if by magic. I got to the room and their was no instructions for the safe, it looked as if the batteries were dead, I called the room service guy who, luckily was outside my room, he tried to get it to work but then had to call maintenance. The TV also didn't work, apparently every time you turn the TV off then you have to fiddle around behind the TV to get it to work again. Then I decided to go and look for the pool, only to discover the pool that the hotel has pictured on its website is actually at another hotel which is 25 minutes away, it would be illegal to advertise in the uk that you have a pool when you haven't actually got a pool but who knows in the Philippines. I spoke to the receptionist who said I could use the pool at the other hotel but I would have to pay for the taxi both ways every day. I then asked to speak to the manager, I explained the situation and told him that i shouldn't have to pay to travel to a swimming pool that I was expecting to be at my hotel, he did offer complimentary transport but this will be a pain having to travel an hour back and forth every time I want a swim. Then we had 3 power cuts, luckily I wasn't in the elevator, I walked up 6 stories, however I couldn't get my room as there was no power on the door. I'm now back at the hotel after having some dinner and the WiFi is down, it's always been very weak in my room and won't connect to the strongest signal, however now it's completely gone, reception told me it will be 30 minutes, that was 2 hours ago. Added to all this my air-conditioning keeps beeping.