Silver Springs Hotel Uganda

Godt skjermet mot den travle trafikken i gatene utenfor. Opplevdes derfor litt som en oase

sehr schöne Anlage, Zimmer jedoch etwas veraltet, Essen gut, Personal sehr freundlich und hilfsbereit

Good hotel for business, with decent rooms and friendly service. Gym facilities are good but you have to pay for them

Firstly at check in the reception could not find my booking. The Indian buffet was awful and there was little alternative and the restaurant only had one menu. I decided to eat the Indian buffet which was limited as the trays were nearly all empty. I took what I could then the staff started to remove the trays and when I asked for naan bread they advised me that the chef had stopped making it so there was none available. The service was slow. Ice put in my drink when I asked not to. The room was ok but the shower was cold. There was one child size bath robe for two adults. At the Pebbles bar my fruit juice took 45 minutes to arrive. The evening barbeque had no option for vegetarians. The pool was the size of a postage stamp. To use the large pool was an extra fee which was misleading on the website. The gym was also an extra cost. Some machines in the gym were dated and from the 90's. The housemaid woke me up at 8am to collect dirty towels but never replaced them so I had to use my own. The satellite TV didn't work when it rained. When it did the picture was grainy. I will never return to this hotel. This hotel is run by an utterly shambolic staff who were slow, didn't listen to requests and inconsiderate.