SpringHill Suites by Marriott Pittsburgh Latrobe

The hotel was clean, quiet, and inviting. The staff were super nice and welcoming. We had a suite that slept 5 but only had enough towels for 4. The conditioner in the shower was empty. Although breakfast was staffed with personnel, the coffee pot ran dry and the syrup was empty. All things we had to find someone to ask for. I hate bothering people for things and also dont like to complain. In hindsight, the room is over priced for the condition and lack of keeping things replenished. My daughter enjoyed the gym equipment but then in the restroom the toilet paper holders were pulling out of the wall, the exhaust fan didnt work at all, the front door was broken, there was a huge stain on the couch, the elevator was broken....we couldve done without the treadmill if it meant attention was put into the more important things like functioning doors and enough towels to dry your body with. .

Everyone is kind, helpful, and go oyut of their way to make sure our stay was the best it could be. The shuttle was so helpful also!

Mediocre experience - room access problem, the desk was broken plus the golf theme was overdone. Service was indifferent.

nothing

Second time visiting here. Friendly people and comfortable environment.

The property was very clean and the staff was helpful and friendly. We ate breakfast there and there was plenty of items to choose from, hot and cold. The water pressure in the shower was spectacular!

The staff was friendly and being by the air port was neat. The room was fairly clean. We got the hotel for the swimming pool sincs the hotel that we had booked previously closed the swimming pool last minute and did not tell us. It was for my daughters birthday with 4 girls so the swimming pool was the reason for getting the hotel room. The girls swam for about 35 minutes and quickly got out and said their eyes hurt. By the time we got to the.room their eyes were almost swollen shut and for almost 2 hours after they showered we were icing, warm conpressing. Putting eye drops, anything we could think of in their eyes to help relieve the pain. My brother is an emt and had eye drops in his truck that should have relieved some pain and those didnt even work. My older daughters skin was beat red and in pain for 3 hours. These girls are swimmers and will swim for hours on end. This pool was way over chlorinated and chemicals were clearly not mixed properly. We had a 17month old with us as well luckily we didnt put her in the pool. I couldnt imagine what it would have done to her skin or eyes. This ruined my daughters party which was already halfway ruined when we showed up at another mariot hotel and the pool was "closed for maintenance" and we spent almost 2 hours trying to find a hotel that could accommodate 6 people. What a shame. Someone needs training on how to take care of a swimming pool and how dangerous mixing chemicals wrong could be.

Clean and sophisticated

I WAS SURPRISED THAT THE BREAKFAST BUFFET DID NOT INCLUDE ANY SWEET ROLLS OR SWEET BREAKFAST TREATS. I WAS NOT READY FOR THE HEAVIER FARE FIRST THING IN THE AM. THEY USED TO HAVE SOME SWEET TREATS WHEN I STAYED BEFORE.

THE BIGGEST COMPLAINT WE HAD WAS THAT THE BEDS ARE REAL HARD. IT WAS NOT COMFORTABLE ON OUR BACKS AND THEREFOE DIDN'T GET AS RESTFUL SLEEP AS WE COULD HAVE. BUT, THAT HAS BEEN THAT WAY ON OTHER STAYS IN THE PAST. PLEASE GET NEW MATTRESSES THAT ARE MORE CUSHIONING!