Hampton Inn & Suites Chicago/Mt. Prospect

Heated garage in winter was awesome. Very clean hotel

The room was comfortable- quiet; comfy bed, dark curtains made sleep easy. We did ask ahead for the sofa bed to be made up, and then once again, and it was not. However, staff provided us with linens and pillows at the desk at 11pm. The parking garage entrance was not user friendly and we have used many similar systems! We had difficulty getting it to work.

Check in was very simple and host very pleasant

love it

The room was huge and bed was comfortable.

This is my third stay at this hotel for business purpose. The staff is and has always been very pleasant and accommodating, I highly recommend this hotel for a preferred choice of lodging as it rates better than some high end hotels that I have not been as pleased with thus the reason I continue to return!

Every amenities are pretty outdated for the price they are charging

Excellent

Great breakfast

The hotel itself was very nice. However, I was advertised a room with 2 beds and only received one. When I inquired about this, the man with brown hair and a beard and glasses refused to sell me another room even though more where available. He then offered a rollaway bed only to say later that they never had them. When confronted he was very rude and flustered. He doesn’t need to be working front desk if he is going to lie like that and be rude when confronted. Other staff were nice, however, and the room we did have was nice and clean.