Durham Court Holiday Apartments

Room was dirty, someone put up all my windscreen wipers, cockaroach

Unfortunately our stay was not a good experience. Our apartment was trashed before we arrived and staff apparently spent two days fixing and cleaning it... however when we arrived (in the very dated apartment with stained carpet) the shower had sand in it, a dirty sock was in the sliding door track, a beach towel was left behind the bathroom door, dirty dishes were in the dishwasher, dust all over and around the window sills and the balcony floor and toilet floor were dirty. There was also a cockroach coming out of the bathroom floor drain. We did inform the manager (sent him the photos as requested) and we were offered one nights credit however that was not honoured, even after Wotif contacted him. We were so disappointed we moved to another building after the first night. The manager did say had we called him he would have moved us to another apartment but being Xmas day (he mentioned he wasn’t going to be around that day) we didn’t think that was an option and we just wanted to be somewhere clean and comfortable. I am not too sure why you would have put a family in an apartment that had been trashed if you had others available to begin with! With the current COVID-19 cleaning standards in place our apartment would not have met these.

Yes the building is dated however the location is very handy, walking distance to beach and shops and the on-site manager is very friendly and accommodating.

The property was very old & needs updating. Several lights did not work. The kitchen amenities were old. There were no screens on any windows. The ceiling fans were dirty and needed replacing as they were inefficient and noisy.

The Room was extremely dirty and furniture all dated . Had used toiletries supplied.Towels were Old stained And grey.The oven looked like it had been cleaned in years. Cupboards absolutely disgusting And had a few Old And grotty utensils. It was in a good location close to tram stop.

we stayed in room 5. since we got in the room after checking in we can see the room is in a very bad condition noting like the photos they provide in Hotels.com at all. the light in the kitchen was broken, the room was dirty with lot of dust. certain dirty, the couch was broken. we decide to go down and talk to the manager and complaining about the room. he came up with us to the room and keep saying this is a 3-star hotel what you expect. no one never complains, please check the reviews in the site everybody was happy blah blah blah. To be honest, I don't care about the reviews but what I see now is broken dirty and bad conditions. we ask him for a refund as we booked to stay 2 nights and we offer to pay for one night and only ask for one night refund and he was so rude and pass me a piece of paper showing that no refund and he stated you stay or you leave up to you. we decide to stay for a night and 2 of my friends who visit me from Zurich decide to leave Gold Coast in the morning to Sydney. I even call to Hotels.com and try to get a refund and the site could help me nothing about this. think twice before you book this hotel.

Location was great, close to shops and beach. Property had good facilities is a little old but if your looking for a place to sleep and recharge this accommodation is great value. Great property manager who cares about people.

The pool was green there were a couple of lights blown the lounge chair was on bricks the DVD player was missing cables and it had a portable air conditioner very disappointing and over priced.

There is nothing positive to say. From the service to the fact that the rooms were outdated and threats of extra charges. Half used toiletries, curtains with holes and no security screens, our windows were touched while we were out. We also had to wait nearly 2 weeks to get our $200 deposit back.

Cheap and cheerful Close to the main area of Surfers Paradise Tram Stop within a 2 minute walk Close to Bottle-Os, Cafes, Restaurants, Supermarkets