Hampton Inn & Suites Sharon

This is our go to hotel when we travel!

I am rating this hotel a 2 because of a horrible checkin experience (and more). This is the note I sent to the manager: “My husband and I arrived at your hotel to check in around 5:45 PM. There was no one at the desk, but there was a sign that said they were helping another guest and would be back momentarily. We waited for 5 minutes, 10 minutes…by this time there were three people waiting to check in. The sign had a suggestion to call 0 from the phone by the elevator for assistance. We tried…the phone rang at the desk and no one came to answer. I tried calling the number on your card. The phone rang at the desk…no one answered. By this time 15-20 minutes had passed. Finally the staff setting up for the evening reception went to try to find the reception clerk (I believe his name was Scott). She finally said she had located him and he would be coming. It was at least another 5 minutes before he showed up. There was no apology (that would have gone a long way). The explanation was he was in the restroom. Hmmm. Five minutes, maybe ten I could understand. This was closer to a half hour. We appreciate the evening reception person very much. We were very unhappy with the check in, no real explanation, absolutely no apology from Scott (?).” We did receive a reply back from Jennifer, the manager, with a sincere apology and a promise of extra points which we appreciate. Besides that experience, the furniture in the room is extremely worn, there was a rusted bar in the bathroom where towels hang, the shower was okay, the bed was comfortable. Two other coffee experiences (we love our coffee!), only one regular coffee in the room (4 decafs), at breakfast the regular coffee ran out (no big deal usually), but we checked for kitchen staff and couldn’t find anyone. Went to the front desk (they said they would check), went back to wait, a couple minutes later someone we didn’t realize was staff, and was chatting with guests, said “oh, do you need something?” and got the fresh pot. If we hadn’t had the other experience, no big deal, but we had kind of lost patience by then.

The staff are all amazing!! They are very helpful and courteous! The walking trail is beautiful and perfect for kids and pets. The rooms are clean and very nice. The pool is nice and it's rarely busy. Would definitely recommend this hotel.

Overall, the property was great. The bathroom was not as cleaned as I had hoped. The shower head had red mold on the inside ring that I clean off and black mold, that was in the ring and in the holes where the water comes out. The shower had red mold on the grout around the bottom and floor grout was not clean. I am not sure when the last time the floor in the bathroom or the shower were cleaned. They may have been wiped down but not cleaned.

This property is in need of updating, chipped paint, peeling wall paper and grimy baseboards.

Convenient location.