Quality Inn & Suites Kilgore-Longview

It was clean, recently remodeled. Lacking basic things in the room like closet, to place to hang clothes, no place to put your luggage on

I recently stayed at the Quality Inn and had an absolutely fantastic experience. From the moment I arrived, the staff was incredibly welcoming and attentive, ensuring that check-in was quick and seamless. The room was spacious, clean, and equipped with all the amenities I needed for a comfortable stay. My visit to the Quality Inn was extended multiple times, and the staff had no problem accommodating the changes. They were always friendly and made me feel welcome throughout my entire stay. The hotel's location was also ideal, situated between two towns—Kilgore and Longview—providing easy access to a variety of experiences and attractions. The staff maintained a positive attitude and were always in a good mood, which made my trip even more enjoyable. I truly enjoyed my stay and would highly recommend the Quality Inn to anyone visiting the Kilgore area. I will definitely be returning in the future!

Very clean and quiet. The desk clerk was professional and knowledgeable.

Clean

Close to Kilgore College

I wasn’t even going to leave a review after my experience at this hotel because it’s a “cheap” hotel and I guess you get what you pay for, however after being stolen from by the manager, im not going to let anyone else get screwed. I stayed in this hotel for 12 days for the fire academy. The room was okay at best. Breakfast was always dry or completely gone at 615(they started serving at 6 and the front desk always just hid away in a back room). There were several times I would get out of class after a long day and be locked out of my room. The first time, I was told it was because I was aloud to refuse a room turnover. So I stopped putting up the DND sign. The other 3 times I was locked out, it was blamed on housekeeping however, those days my room was never touched by them. They didn’t pick up the trash bag in my room, give me new towels or change the sheets. I was the only one staying in the room so it wasn’t a huge deal but if room turnover was mandatory, then why weren’t they doing it? But again, I wasn’t going to leave a negative review because you get what you pay for, right? $1000 is crazy for a low end hotel without working pool and substandard service and breakfast but I needed a hotel close to school. There was also several roaches I had to kill while staying there. What REALLY set me off, is that when I checked in I had a $100 deposit put on my credit card and was assured that it would not go through and would be returned as soon as I checked out. When i checked out, they charged that $100. Apparently the $1,000 I already paid for 12 days wasn’t enough for them. I called the day I left and was told by the front desk clerk “it shows returned on our end and that you weren’t charged”. Which again wasn’t true, clearly. I was told to call back when a manager was there to speak with them. When I finally got ahold of the manager, I was told I “damaged the sheets” so they would not be returning my deposit. I have pics of how I left and I cleaned myself!

It was very comfortable and the staff was very friendly.

Check in staff was friendly and informative. Bathroom was terrible, urine on the toilet, pubic hair in the tub and someone else’s hair on the bathroom floor. It was apparent wasn’t cleaned before. Then all night there was banging and stomping in the rooms above. Would sleep in my car the next time.