Hôtel De Bastard

Restauration de qualité. Calme et charme du lieu. Animaux de compagnie acceptés.

It’s hotel has a beautiful exterior, but the room we had was tiny - scarcely enough room for the bed and very poorly decorated. Feels like a hostel room but charges three star prices

The rooms need air conditioning esp with the hot weather now prevalent in Europe in the summer.

Friendliness of staff. Location and character of buildings , pool , gardens etc.

Beautiful property, restaurant, bar, pool etc. Rooms rather small.

Very small room would be fine but with no AC was very uncomfortable, also, no shower

Great location in centre of Lectoure. Beautiful old building and town. Only problem was that the room was tiny for a double room. Also we were given a room with a courtyard view rather than a "city view"or countryside view, which I suspect may have accounted for the small room.Only one night stay so didn't matter too much. Excellent evening meal.

Très bel endroit, un excellent accueil , nous avons dîner à l hôtel , bonne cuisine légère et raffinée. Une adresse à recommander

We felt that customer service was not their first priority and when there was a problem with my meal it was very difficult to attract attention from any of the staff. At the end of the meal a man who I am not sure was the owner or manager came over to tell me that the problem with my meal was not the fault of the hotel and that they had replaced that dish. It felt as if he had meant to apologise but couldn't quite manage it and ended up being quite offensive. Also he was wearing a sweater and scarf when serving dinner, going in and out of the kitchen etc; not the most professional or hygienic pratice in my opinion. The drive into the hotel was very difficult with old narrow streets and sharp turns. The rooms were clean but very basic and it would have been nice to have a kettle in the room. Also the room safe was not fixed to the wall. I think that probably the owners are trying to do a good job but could do with some customer service training.

Very nice hotel with an amazing restaurant. If you're staying in Lectoure, this is definitely a nice place to stay at !