Babylonstoren

Heaven on Earth, simply amazing!

Stylvol en elke klein besonderheid is keurig aan gedink.

Ek kan nie iets sê waarvan ek nie gehou het nie.

Exceptional and unique

Amazing everything

The gardens are beautiful. The staff are super friendly. It is a well oiled machine that deals with constant day visitors and hotel guests 24/7.

It's the victim of its own success. The rooms are tired, and are in need of a make over (grouting/ painting) but they are probably so full that they don't have time to do them. The guest pool is small with not enough seats for all the guests at one time. It was probably once a great size but then they expanded and expanded the accommodation. We ended up sitting by the pool near the spa, which needed to be cleaned. It is very expensive to stay here. There are major roadworks at the main entrance which have been ongoing for 2 years and are nowhere near finished. If you don't time your journey accordingly you can be sitting there for 20 mins, this makes visiting other vineyards or leaving the estate very frustrating.

100% everything!

Nothing

The room was lovely and a nice size. The food and wine was also nice.

We were left severely disappointed by babylonstoren and this was for two reasons: the service and the facilities. The service was the most disappointing part of our stay, we could not believe how poor this was. When you stay at a 5 star hotel you expect 5 star hotel service; the service we received was barely 4 star service. When we arrived we weren’t given any Information about the hotel, we were given no tour and requests we made to book into activities were met with an awkward response. The host came into our room grabbed a copy of the hotel map (which already had marks on it from the previous guests in the room) and spent 30 seconds explaining where our room was. That was it. Simple things like the staff failed to smile at us when walked past and this made us feel really uneasy about the place… honestly almost all of the staff seemed like they were not happy in their roles - this was so clear to see. A smile goes so far and babylonstoren completely and utterly failed on smiling. I do need to add that there were 3-4 staff members who were very smiling and welcoming but the majority were not. When we checked out they just asked me to pay and didn’t even ask us how our stay was?! The second issue was the facilities. The pool water was consistently dirty, the sauna wasn’t on and when turned on it got to a maximum of 60 degrees, the jacuzzis were luke warm. Really simple things like service at the pool was non existent, the water fridge in the pool area was empty…. The spa itself is a real let down. It was built about 15 years ago and has not had a touch up since. We spent over £1k a night at babylonstoren and I am shocked how poor it was. We’ve stayed at some lovely 5 star hotels brands, the likes of six senses, four seasons, the Oberoi…. Even the newt which is a sister hotel to babylonstoren and this place falls woefully below its supposed peer group. What a shocking experience, please do not go unless price is <$400 p/night - trust me it’s not worth it.

Absolutely everything

Leaving