Trehafod, Pontypridd, Wales, CF37 2NP, Pontypridd, GB
Recreation Amenities
Unwind at the fitness center or enjoy the scenic garden views.
Dining Experience
Savor British cuisine at The Heritage Park restaurant or opt for room service.
Event Facilities
Host gatherings with ease at the banquet hall and 4 meeting rooms available on-site.
Book now for an unforgettable stay at Heritage Park Pontypridd, Trademark Collection by Wyndham.
1 King BedInternet - Free WiFi Entertainment - Flat-screen TV with digital channelsFood & Drink - Electric kettle, room service (limited hours), and free bottled waterSleep - Bed sheets Bathroom - Private bathroom, free toiletries, and towelsPractical - Desk, phone, and iron/ironing board (on request)Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeepingAccessibility - Wheelchair-width doorwaysEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNon-Smoking
Executive Suite
$160.05
Executive Suite
$209.14
1 Twin BedInternet - Free WiFi Entertainment - Flat-screen TV with digital channelsFood & Drink - Electric kettle, room service (limited hours), and free bottled waterSleep - Bed sheets Bathroom - Private bathroom, free toiletries, and towelsPractical - Desk, phone, and iron/ironing board (on request)Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeepingAccessibility - Wheelchair-width doorwaysEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNon-Smoking
Classic Twin Room
$100.31
Classic Twin Room
$142.76
Guests highly rate the good location and frequently praise the nice amenities.
Great property. Very helpful staff and nice restaurant. Highly recommend. Easy to drive to most locations mid Wales and Cardiff.
We stayed at this hotel from 18–20 July. Unfortunately, our experience fell well short of what you would expect from a four-star property. Our shower had no hot water. On the first day we had to be given access to a different room just to wash. By the second day the problem still hadn’t been fixed, no one had updated us, and the staff on duty weren’t aware of the ongoing issue. We had to explain everything again and ended up trying two more rooms before we could finally shower. To be clear, the staff we dealt with during our stay – including housekeeping – were lovely, apologetic and genuinely tried to help. The real disappointment came afterwards: despite emailing the hotel (as instructed by reception staff) three times, the only reply I ever received was a brief message saying the manager will deal with it next week. That never happened, and all further contact was ignored. Even when Hotels.com chased the matter up on my behalf, the hotel flatly refused to offer so much as an apology, let alone a refund or gesture of goodwill. The lack of hot water was inconvenient enough, but the complete refusal to engage with my complaint afterwards was what really left a bad impression. A four-star hotel should be able to manage basic facilities and, at the very least, communicate with its guests when something goes wrong. Sadly, this hotel failed on both counts.
Quite run down. No window in my room. I don’t think I would stay again. Parking good though.
Really dated hotel Not clean or comfy There was a wedding on and it was utter chaos- delayed service staff were stressed
A good hotel in the area we wanted. Check was slow due to staff being busy with a School Leavers Prom. Room was clean and comfortable.
Easy to find good parking
Wonderful staff. Huge bedroom and bathroom. Bathroom needed renovation but was spotless. Delicious breakfasts, great choice on offer and all freshly cooked. Dinner was equally good and again wonderful service. Would stay again 😊
The hotel looks amazing on the pictures but in real life doesn’t quite reflect the same. The room was OK but the bathroom was very dated. Plug hole was broken but this was fixed when asked. We were also woken up at 3am to the fire alarm going off which absolutely terrified me. Didn’t eat in the restaurant to comment on the food. I thought room service was an option here (I may be wrong) but there was no information about this anywhere.
We booked family room for 4, but glasss and tea cups were arranged for 3, bathroom sink was not drainig propery, its blocked, shower gel bottle Was empty.
Not quite value for money
