Hyatt Place San Diego/Vista-Carlsbad

Convenient location. Easy check in. Staff was nice. Breakfast was busy.

Good

Access to internet for all devices.

Staff and front desk was very courteous, however the hotel is not in good condition, it seems very old and need serious upgrades. Sofas, rug, and chairs in the lobby and in dinning area are stained badly, bathrooms are not clean. Rooms are also in similar condition. Breakfast was below standard.

We stayed 5 nights Clean. Convenient.

We tried to ck in at 4pm on 6-26-25 and were told the room wasn't ready and that it would be ready in about 35-40 minutes.When we returned back at 5:30 the room still was not ready. Fifteen minutes later we were handed the key to the room. Was told the room was actually ready the whole time due to a lack of communication between the room service and the front desk. Contacted the Assitant Manager,Christine Lane about our displeasure. She agreed to compemsate 50 percent off the entire stay. We were also told by her, that Hotels.com will refund us the amount. We have not seen that happen on our credit card balance as of this date and time. Please advise us with any information reguarding this matter. John and Ruth Holstead.

Stay was fine ran out of shampoo and conditioner i asked a few times and just gave up getting them filled

Beds need more fluffy blanket option. Pillows not too comfortable. Great location for what we needed. Clean rooms.

It was nice but I wish breakfast times ran a little later because those who have kids it’s hard waking them up early just to eat. Also housekeeping should be daily not every other day. And the laundry should have more than 1set of washer/dryer.

Great hotel