Adam Park Hotel & Spa Marrakech

The 🌊 sea

Iam writing to express my deep dissatisfaction and frustration with the extremely poor experience my companions and I encountered during our stay at your hotel, which is rated as a 5-star property and is expected to uphold high professional standards. Details of the Incident: Upon Arrival: We were immediately stopped by security and instructed to park approximately 150 meters away from the reception area. While walking to the reception, I noticed that the flags of some countries — including the flag of Qatar — were installed upside down (please see the attached photos). This gave me an immediate negative impression of the hotel’s management and attention to detail. At the Reception: I inquired about room rates and informed the receptionist that we had just arrived after a long 12-hour journey and needed to rest. The receptionist quoted prices different from those listed on Booking.com and tried to convince us to book a room overlooking the swimming pool, despite my clear request for a quiet room for rest. Booking Issues: I decided to complete the booking through Booking.com. Upon returning to the reception and informing the staff of the confirmed booking, they claimed it did not appear in their system and asked us to wait. After providing the booking reference number, the staff insisted that the room had not been paid for, even though it was prepaid via Booking.com. Only after showing the payment receipt from Booking.com was the on-duty manager called, who confirmed the payment but requested additional taxes (which we paid). Security Deposit Demand: The hotel then demanded a security deposit (cash or card) before allowing us to check in. This was not mentioned during the booking on Booking.com, and there were no facilities in the room (such as a mini-bar) that would justify such a deposit. After a long discussion and significant delay, we were finally allowed to enter the room.

La piscine exceptionnelle la chambre la propreté et les senteurs dans l’établissement

Interdiction de rentrer de la nourriture dans l’établissement

Good sized room with balcony. Fabulous pool and plenty of loungers. Helpful, friendly staff. Nice breakfast-particularly the Moroccan pancakes.

Was all good.

My stay at Adam Park Hotel in Marrakech was absolutely amazing from start to finish. From the moment I arrived, the staff made me feel so welcome and even allowed me to check in early, which I really appreciated. The reception area was beautiful, and I was welcomed with traditional Moroccan tea, which was a lovely touch. Every single member of staff was friendly, professional, and incredibly helpful. Their customer service was truly second to none, always supportive, welcoming, and attentive throughout my stay. The room itself was outstanding: spacious, comfortable, beautifully presented, and equipped with everything you could need, including toiletries and fresh towels. This was my first time visiting Marrakech, and thanks to this wonderful experience, I will definitely be coming back and staying here again. Highly recommend!

I loved everything

La chambre et l’accueil

Le personnel du petit déjeuner,

L’accueil

Le personnel du petit déjeuner

LE PERSONNEL ACCUEILLANTS

IL MANQUE L ANNIMATION A L HOTEL AU RESTAURANT ET A LA PISCINE POURQUOI PAS UN PIANO DES GNAOUA POUR LES TOURISTES .....