Staybridge Suites Amarillo Western Crossing by IHG

Got in super late. Put the kids to bed to then see not just one bug. But one roach and another that looked like a tick or a bed bug. Then all the dead bugs under the sink. I could not believe how gross. Clearly not cleaning the rooms properly. Can’t even sweep? Also found prior tenants sick in the closet so no ones looking anywhere for mess. Oh and we woke to that morning to our cars back glass being shattered. . And right outside the front doors. Just have really never had such a bad experience. Especially for $150/night…

Beds are older and super hard

They had a little buffet bar and fountain drinks!

Great,clean room!!

Average experience. Good breakfast, pool closed for remodeling, coffee pot had broken lid, hide-a-bed with nothing to make it up with. Good hot water and nice shower. Broken picture off the wall leaned up against the wall. Probably try somewhere else next time.

we killed a dozen roaches in our room and found roach poop on the bedding. Disgusting, will never stay here again.

The walls had dirty marks everywhere. The mattress on the pull out sofa had a lot of stains that looked to be dog related. There wasn’t any bedding for the sofa bed in the room. Unsanitary.

The room was great and the hotel breakfast was also really good. The only problem we had was that the pool was being refurbished. If that is something you was looking forward to using, check and see about its status before booking. We will stay here again.

Very disappointed with our stay. We checked into the hotel in the late evening after a 9hr drive, unloaded our bags and were getting ready for bed when we discovered the fitted sheet had faint blood stains. We immediately contacted the front desk and spoke to the sales manager who provided us with a replacement sheets. Unfortunately when we went to replace the sheets we discovered that the pillow top cover also had what appeared to be a recent blood stain indicating that none of the bedding had been recently replaced. At that point it was quite late and we had already unpacked so we decided to just remove all of the old bedding including pillow cases and use the sheets we got from the front desk to sleep that evening which we were barely able to do after all that and to top it off the walls of the room were so thin that we could hear the couple in the next room. Also there was a large flood light right outside the bedroom window that came in through the top of the curtain lighting the room. The next day we called the front desk again speaking to the general manager who sent a maid to replace the bedding and clean the room. The maid further confirmed the blood stained pillow top and sheets as well as finding urine stains. Unbelievable! The maid gave the room a thorough cleaning and apologized for the issue even though it wasn't her floor. After that there was absolutely ZERO follow up by management nor any offer to compensate us for the terrible first night.